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The applicability analysis of ISO/IEC 9126 series of standards in telecom sector: the example of softswitch category of software

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Abstract

A software application called a softswitch is considered within the telecom industry as critical for the proper operation of most telecommunication systems. This paper presents the results of the research for a solution for methodically evaluating the internal quality of a softswitch dedicated to developers and acquirers alike. The resulting solution is designed in form of a prioritized two-part evaluation grid containing measurements of internal quality attributes of software as defined by the technical report ISO/IEC 9126-3. The elaboration of such a grid had the basic objective of giving developers and acquirers of a softswitch the tool to evaluate its internal quality when being purchased or developed in order to assess its design and code prior to its installation. This document also presents the applied research methodology, the proposed solution and recommendations for its use.

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References

  • Brown, S. (2005). Telecom industry switching related revenue leakage. Montreal, Canada 2005–2006: Waveroad Canada Training Materials.

  • ISO/IEC 14598. (1999). Software product evaluation – part 1: General overview. ISO 1999.

  • ISO/IEC 9126. (2001). Software engineering – product quality – part 1: Quality model. ISO 2001

  • ISO/IEC 9126. (2003a). Software engineering – product quality – part 2: External metrics. ISO 2003

  • ISO/IEC 9126. (2003b). Software engineering – product quality – part 3: Internal metrics. ISO 2003

  • ISO/IEC 9126. (2004). Software engineering – product quality – part 4: Quality in use metrics. ISO 2004

  • Lemay, M., Suryn, W., & Brown, S. (2006). Softswitch multicriteria analysis for software quality based on IPCC reference architecture. In International symposium on industrial electronics ISIE2006, Montreal, Canada, July 9–13, 2006.

  • Open source “Asterisk” Web site: http://www.asterisk.org/, 2006.

  • QuEST. (2001). TL9000 quality management system measurements handbook, release 3.0. QuEST Forum 2001.

  • Suryn, W., & Gil, B. (2005). ISO/IEC9126-3 internal quality measures: Are they still useful? In 11th International conference on human-computer interaction, 22–27 July 2005, Las Vegas, USA.

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Acknowledgement

The authors would like to express their gratitude to Mr. Stephen Brown from Waveroad Canada for his support in this research project.

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Authors and Affiliations

  1. Software and Information Technology Engineering Dept., École de technologie supérieure, 1100 Notre Dame St. West, Montreal, QC, Canada, H3C 1H3

    Witold Suryn & Francis Laverdière

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  1. Witold Suryn
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  2. Francis Laverdière
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Correspondence to Witold Suryn.

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Suryn, W., Laverdière, F. The applicability analysis of ISO/IEC 9126 series of standards in telecom sector: the example of softswitch category of software. Software Qual J 15, 417–448 (2007). https://doi.org/10.1007/s11219-007-9024-5

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  • DOI: https://doi.org/10.1007/s11219-007-9024-5

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