Abstract
This article focuses on the impact of a peer run warm line as part of the psychiatric recovery process. It utilized data including the Recovery Assessment Scale, community integration measures and crisis service usage. Longitudinal statistical analysis was completed on 48 sets of data from 2011, 2012, and 2013. Although no statistically significant differences were observed for the RAS score, community integration data showed increases in visits to primary care doctors, leisure/recreation activities and socialization with others. This study highlights the complexity of psychiatric recovery and that nonclinical peer services like peer run warm lines may be critical to the process.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Chidwick, P. (2007). The bigger picture. Mental Health Today, 22.
Corrigan, P. W., Salzer, M., Ralph, R. O., Sangster, Y., & Keck, L. (2004). Examining the factor structure of the recovery assessment scale. Schizophrenia Bulletin, 30(4), 1035–1041.
Dalgin, R. S., Maline, S., & Driscoll, P. (2011). Sustaining recovery through the night: Impact of a peer-run warm line. Psychiatric Rehabilitation Journal, 35(1), 65.
Davidson, L., Chinman, M., Kloos, B., Weingarten, R., Stayner, D., & Tebes, T. K. (1999). Peer support among individuals with severe mental illness: A review of the evidence. Clinical Psychology-Science & Practice, 6, 165–187.
Davidson, L., Shahar, G., Stayner, D. A., Chinman, M. J., Rakfeldt, J., & Tebes, J. K. (2004). Supported socialization for people with psychiatric disabilities: Lessons from a randomized controlled trial. Journal of Community Psychology, 32, 453–477.
Davis, B. A., Townley, G., & Kloos, B. (2013). The roles of clinical and nonclinical dimensions of recovery in promoting community activities for individuals with psychiatric disabilities. Psychiatric Rehabilitation Journal, 36(1), 51–53.
Giffort, D., Schmook, A., Woody, C., Vollendorf, C., & Gervain, M. (1995). Construction of a scale to measure consumer recovery. Springfield, IL: Illinois Office of Mental Health.
Mead, S., Hilton, D., & Curtis, M. (2003). Peer support: A theoretical approach. Retrieved May 27, 2016, from http://www.intentionalpeersupport.org.
Mead, S., & MacNeil, C. (2006). Peer support: What makes it unique? International Journal of Psychosocial Rehabilitation, 10(2), 29–37.
President’s New Freedom Commission on Mental Health. (2003). Achieving the promise: Transforming mental health in America. Rockville, MD: U.S. Department of Health and Human Service, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services.
Pudlinski, C. (2001). Contrary themes on three peer-run warm lines. Psychiatric Rehabilitation Journal, 24(4), 397–400. doi:10.1037/h0095065.
Pudlinski, C. (2004). The pros and cons of different warm line settings. Psychiatric Rehabilitation Journal, 28(1), 72–74. doi:10.2975/28.2004.72.74.
Salzer, M. S., & Baron, R. C. (2006). Community integration and measuring participation. Philadelphia, PA: University of Pennsylvania Collaborative on Community Integration. Retrieved from http://www.upennrrtc.org.
Salzer, M. S., & Brusilovskiy, E. (2014). Advancing recovery science: Reliability and validity properties of the Recovery Assessment Scale. Psychiatric Services, 65(4), 442–453.
Solomon, P. (2004). Peer support/peer provided services: Underlying processes, benefits, and critical ingredients. Psychiatric Rehabilitation Journal, 27(4), 392–401.
Solomon, P., & Draine, J. (2001). The state of knowledge of the effectiveness of consumer provided services. Psychiatric Rehabilitation Journal, 25(1), 20–27.
Stefan, S. (2006). Emergency department treatment of the psychiatric patient: Policy issues and legal requirements. New York, NY: Oxford University Press.
Townley, G., Kloos, B., & Wright, P. A. (2009). Understanding the experience of place: Expanding methods to conceptualize and measure community integration of persons with serious mental illness. Journal of Health and Place, 15(2), 520–531.
Funding
The data collected in this article was supported by a grant from the Maine Department of Health and Human Services. The content does not necessarily represent the views or policies of the funding agency.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of interest
Rebecca Spirito Dalgin was contracted to do program evaluation for Sweetser. Rebecca Spirito Dalgin and M. Halim Dalgin are married and work at separate institutions.
Ethical Approval
All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. IRB approval was received through the primary author’s institution for use of this pre-existing, non-identifiable data and for this type of study formal consent is not required.
Rights and permissions
About this article
Cite this article
Dalgin, R.S., Dalgin, M.H. & Metzger, S.J. A Longitudinal Analysis of the Influence of a Peer Run Warm Line Phone Service on Psychiatric Recovery. Community Ment Health J 54, 376–382 (2018). https://doi.org/10.1007/s10597-017-0161-4
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10597-017-0161-4