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Policy development and access to wireless technologies for people with disabilities: results of policy Delphi research

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Abstract

This paper discusses the relationship between policy research and policy change, and it provides examples of the policy research outcomes informed by the Rehabilitation Engineering Research Center on Mobile Wireless Technologies for People with Disabilities’ (Wireless RERC) policy research process. In 2005 and 2006, the center conducted empirical research, using the policy Delphi polling methodology, to probe key stakeholders’ opinions on the most significant issues surrounding the adoption and use of wireless communication and information technologies by people with disabilities. Drawing on the results of three rounds of polling, the Wireless RERC developed a set of policy options, and “fine-tuned” them using participating stakeholders from the disability community, wireless industry, and policymakers.

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Abbreviations

AAPD:

American Association of People with Disabilities

ADA:

Americans with Disabilities Act

AFB:

American Foundation for the Blind

AT:

Assistive technology

ATIA:

Assistive Technology Industry Association

CAN:

Consumer Advisory Network

CODI:

Cornucopia of Disability Information

CTIA:

Cellular Telecommunications and Internet Association

DRO:

Disability Rights Office

EAS:

Emergency Alert System

EDP:

Equipment distribution program

FCC:

Federal Communications Commission

HLAA:

Hearing Loss Association of America

ISO:

International Organization for Standardization

NAD:

National Association of the Deaf

NIDRR:

National Institute on Disability Rehabilitation and Research

RERC:

Rehabilitation Engineering Research Center

RESNA:

Rehabilitation Engineering and Assistive Technology Society of North America

SMS:

Short message service

TDD:

Telecommunications device for the deaf

TDI:

Telecommunications for the Deaf and Hard of Hearing, Inc.

TEDPA:

Telecommunications Equipment Distribution Program Association

TTY:

Teletypewriter

UD:

Universal design

VoIP:

Voice over Internet Protocol

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Acknowledgments

The authors wish to thank the participants of the Policy Delphi and to acknowledge the research assistance of Alan Bakowski, Andrew Ward, Avonne Bell, Lynzee Head, Christine Bellordre, Jason Anavitarte, Andy McNeil, Adam Starr, and Lisa Griffin. The Rehabilitation Engineering Research Center for Wireless Technologies has been supported by the National Institute on Disability and Rehabilitation Research (NIDRR) of the US Department of Education (DOE) under grant number H133E060061, and H133E010804. The opinions contained in this paper are those of the author and do not necessarily reflect those of the DOE or NIDRR.

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Correspondence to Paul M. A. Baker.

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A preliminary version of this article was presented at the 2008 Cambridge Workshop Series on Universal Access and Assistive Technology (CWUAAT), held at Fitzwilliam College, University of Cambridge, April 14–16, 2008.

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Baker, P.M.A., Moon, N.W. Policy development and access to wireless technologies for people with disabilities: results of policy Delphi research. Univ Access Inf Soc 9, 227–237 (2010). https://doi.org/10.1007/s10209-009-0170-3

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  • DOI: https://doi.org/10.1007/s10209-009-0170-3

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