Skip to main content
Log in

A customized QFD (quality function deployment) applied to management of automation projects

  • ORIGINAL ARTICLE
  • Published:
The International Journal of Advanced Manufacturing Technology Aims and scope Submit manuscript

Abstract

This paper demonstrates the advantages reached on project management of automated solutions when a customized QFD method is applied to this specific objective. The main contribution of this paper is a new matrix to support the project manager to plan requirement verifications over project phases, using the team skills based on customer needs. The application of the proposed method can identify a set of requirements for each project phase, which are critical to project success.

This is a preview of subscription content, log in via an institution to check access.

Access this article

We’re sorry, something doesn't seem to be working properly.

Please try refreshing the page. If that doesn't work, please contact support so we can address the problem.

Institutional subscriptions

Similar content being viewed by others

References

  1. Karsak EE, Sozer S, Alptekin SE (2003) Product planning in quality function deployment using a combined analytic network process and goal programming approach. (pp. 171–190) Computers & Industrial Engineering

  2. Ollila EM, Lyytinen K (2004) How organizations adopt information system process innovations: a longitudinal analysis. Eur J Inf Syst 13(1)

  3. Ionica AC, Leba M (2015) QFD integrated in new product development—biometric identification system case study. Procedia Econ Finan 23:986–991. doi:10.1016/S2212-5671(15)00454-2

    Article  Google Scholar 

  4. Jin J, Ji P, Liu Y, Lim JSC (2015) Translating online customer opinions into engineering characteristics in QFD: a probabilistic language analysis approach. Eng Appl Artif Intell 41:115–127. doi:10.1016/j.engappai.2015.02.006

    Article  Google Scholar 

  5. Araujo MF, Trabasso LG (2013) Applying QFD to business development environment. J Braz Soc Mech Sci Eng 35:131–142. doi:10.1007/s40430-013-0010-5

    Article  Google Scholar 

  6. Jefferson TG, Crossley R, Smith T, Ratchev S (2013) Review of reconfigurable assembly systems technologies for cost effective wing structure assembly. SAE Aerotech International Publications, Montreal

    Book  Google Scholar 

  7. Credit Suisse (2012) Global Industrial Automation. Equity Research

  8. Positive Impact of Industrial Robots on Employment (2013) IFR Internation Federation of Robotics. Metra Martech Limited.

  9. Faber M, Bützler J, Schlick CM (2015) Human-robot cooperation in future production systems: analysis of requirements for designing an ergonomic work system. Procedia Manuf 3:510–517. doi:10.1016/j.promfg.2015.07.215

    Article  Google Scholar 

  10. Broetje Automation (2014) Integrated Section Assembly Cell. http://www.broetje-automation.de/en/solutions-customer-benefit/equipment/automated-assembly/drilling-fastening/isac/

  11. Oisen RP (1971) Can project management be defined? Proj Manag Q 2(1):12–14

    Google Scholar 

  12. British standard in project management 6079 (1996) ISBN 0-580-25594-8

  13. Andersen E (2016) Do project managers have different perspectives on project management? Int J Proj Manag 34:58–65. doi:10.1016/j.ijproman.2015.09.007

    Article  Google Scholar 

  14. Project Management Institute (2000) A Guide to Project Management Body of Knowledge. USA

  15. Zeitoun AA (2005) Managing Projects across Multi-National Cultures, A Unique Experience. International Institute for Learning, Inc

  16. Grovers CPM (1996) What and how about quality function deployment (QFD). Int J Prod Econ 46–47:575–585. doi:10.1016/0925-5273(95)00113-1

  17. Burke E, Kloeber JM Jr, Deckro R (2002) Using and abusing QFD scores. Qual Eng 15(1):9–21. doi:10.1081/QEN-120006707

  18. Wolfe M (1994) Development of the city of quality: a hypertext-based group decision support system for quality function deployment. Decis Support Syst 11(3):299–318. doi:10.1016/0167-9236(94)90078-7

  19. Hauser JR, Clausing D (1988) The house of quality. Harv Bus Rev 66:63–73

    Google Scholar 

  20. Clowney CR (2010) Quality Function Deployment for Competitive Advantage. http://www.isixsigma.com/toolstemplates/qfd-house-of-quality/quality-function-deployment-competitive-advantage/

  21. Somonte MD, Ferrús RM (2016) Design in robotics based in the voice of the customer of household robots. Robot Auton Syst. doi:10.1016/j.robot.2016.01.010

    Google Scholar 

  22. Akao Y, Mazur GH (2003) The leading edge in QFD: past, present and future

  23. Killen CP, Walker M, Hunt RA (2005) Strategic planning using QFD. Int J Qual Reliab Manag 22(1):17–29

    Article  Google Scholar 

  24. Govers CPM (2001) QFD not just a tool but a way of quality management. Int J Prod Econ 69(2):151–159

    Article  Google Scholar 

  25. Ahmed SM, Sang L, Torbica Z (2003) Use of quality function deployment in civil engineering capital project planning. J Constr Eng Manag 129(4):358–368

    Article  Google Scholar 

  26. Chao LP, Ishii K (2004) Project quality function deployment. Int J Qual Reliab Manag 21(9):938–958

    Article  Google Scholar 

  27. LePrevost J, Mazur G (2005) Quality infrastructure improvement: using QFD to manage project priorities and project management resources. Int J Qual Reliab Manag 22(1):10–16

    Article  Google Scholar 

  28. Harding JA, Omar A, Popplewell K (1999) Applications of QFD within a concurrent engineering environment. Int J Agil Manag Syst 1(2):88–98

    Article  Google Scholar 

  29. Kamrani AK, Salhieh SM (2013) Product design for modularity. 2nd edition. ISBN: 1-4020-7073-X. Kluwer Academic Publishers

  30. Templates for QFD (2008) The QFD Institute. http://www.qfdonline.com/templates/

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to G. F. Barbosa.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Cordeiro, E.C., Barbosa, G.F. & Trabasso, L.G. A customized QFD (quality function deployment) applied to management of automation projects. Int J Adv Manuf Technol 87, 2427–2436 (2016). https://doi.org/10.1007/s00170-016-8626-0

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s00170-016-8626-0

Keywords

Navigation