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Pivotal Factors Affecting Citizens in Using Smart Government Services in Indonesia

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Proceedings of Eighth International Congress on Information and Communication Technology (ICICT 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 693))

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Abstract

The aim of this study is to examine the analysis factors affecting citizens in using smart government services in Indonesia. A questionnaire survey was sent to 300 people who used smart government services. The collected data was analyzed using SEM-PLS. This study found that accountability, user satisfaction, trust in government, trust in technology, and perceived cost positively and significantly affected citizens to use the smart government services, with their respective p-values 0.032, 0.004, 0.026, and 0.044. Meanwhile, perceived risk and community culture did not significantly affect the citizens, with p-values of 0.080 and 0.170, respectively. This study only examined these affecting pivotal factors on citizens in three local districts. The next research should observe wide areas. The findings of this study can help local government stakeholders which implement smart government services, particularly in improving the perceived cost of public services. This research can strengthen user satisfaction, service innovation, and low costs so that people’s trust increases in using smart government services. This study contributes to the development of the literature regarding smart government services.

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Authors and Affiliations

  1. Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia

    Ulung Pribadi &  Juhari

  2. Bina Nusantara University, Jakarta, Indonesia

    Muhammad Amien Ibrahim

  3. Government Science, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia

    Cahyadi Kurniawan

Authors
  1. Ulung Pribadi
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  2. Juhari
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  3. Muhammad Amien Ibrahim
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  4. Cahyadi Kurniawan
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Correspondence to Ulung Pribadi .

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Editors and Affiliations

  1. Department of Design Engineering and Mathematics, Middlesex University London, London, UK

    Xin-She Yang

  2. Department of Biomedical Engineering, University of Reading, England, UK

    R. Simon Sherratt

  3. Department of Computer Science and Engineering, Techno International Newtown, Chakpachuria, West Bengal, India

    Nilanjan Dey

  4. Global Knowledge Research Foundation, Ahmedabad, India

    Amit Joshi

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Pribadi, U., Juhari, Ibrahim, M.A., Kurniawan, C. (2023). Pivotal Factors Affecting Citizens in Using Smart Government Services in Indonesia. In: Yang, XS., Sherratt, R.S., Dey, N., Joshi, A. (eds) Proceedings of Eighth International Congress on Information and Communication Technology. ICICT 2023. Lecture Notes in Networks and Systems, vol 693. Springer, Singapore. https://doi.org/10.1007/978-981-99-3243-6_89

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