Skip to main content
SpringerLink
Log in

Lean Thinking and Tourism Management—An Airbnb Case Study in Douro

  • Chapter
  • First Online:
Advances in Tourism, Technology and Systems

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 345))

  • 161 Accesses

Abstract

Due to increasing globalization and competitiveness among organizations in the market, especially cultural and tourist organizations can and should adopt tools and methodologies that allow them to increase their productivity and guarantee their sustainability, in order to increase their competitive advantage over the competition. That is why Lean and Six Sigma play a key role in the management of these organizations. Thus, the objective of this article is to present a brief literature review on the topic Lean Six Sigma in tourism, with the primary objective of analyzing the importance of this concept in Airbnb in Douro–Lamego. Thus, all analyzes revealed that this topic is a very interesting subject, as it is complex and important in the performance and survival of these organizations. In short, any type of organization that is concerned with accompanying the evolution of society considered an organization more prepared for the future, guaranteeing its sustainability, thus increasing the quality of the services provided. In this way, we will be avoiding waste and creating value.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Zimmermann, D.D., Humes, L.B., Meira, K.d.M.A.: Navegar é preciso: Narrativas midiatizadas do viajante contemporâneo sobre a Airbnb no YouTube. Artigo apresentado no X Pró-Pesq PP – Encontro Nacional de Pesquisadores em Publicidade e Propaganda, pp. 1–15. São Paulo, SP (2019)

    Google Scholar 

  2. William, E., Martell, E.P.: Turismo 2.0. La web social como plataforma para desarrollar un ecosistema turístico basado en el conocimiento. Estudios Turísticos 178, 113–147 (2008)

    Google Scholar 

  3. Moreira, M.A.N., Gomes, C.L.: A hospitalidade na rede social Couchsurfing: Cruzando a soleira virtual em Jaguarão, no extremo Sul do Brasil. Revista Brasileira de Pesquisa em Turismo 12(2), 1–24 (2018)

    Article  Google Scholar 

  4. Bezerra, L.T., Ferreira, L.V.: Turismo, viagem e economia compartilhada: as experiências relatadas pelos usuários do Couchsurfing em Natal/RN. Turismo, Visão e Ação 20(3), 375–388 (2018)

    Article  Google Scholar 

  5. Molz, J.G.: Toward a network hospitality. First Monday 19(3) (2014)

    Google Scholar 

  6. Womack, Jones, D.T.: New York, NY: Free Press, Simon & Schuster, Inc., 1996, Second Edition (2003)

    Google Scholar 

  7. Carvalho, J.D.: Melhoria Contínua nas Organizações. Lidel - Edições Técnicas, Lda, Lisboa (2021)

    Google Scholar 

  8. Rodrigues, A.C., Neto, A.A.: Adoção dos principios Lean na saúde: Estudo de caso em um hospital geral. Princípios e Filosofia Lean, 53–67 (2017)

    Google Scholar 

  9. Calé, T.A.: Aplicação da filosofia lean a um caso de estudo para otimização de processos de construção na pré-fabricação de peças de betão. ISEL, Lisboa (2015)

    Google Scholar 

  10. Farinha, L.S.: Lean manufacturing - Uma Historia de Sucesso em Portugal (2015). Obtido de https://comum.rcaap.pt/bitstream/10400.26/18514/1/Lean%20Manufacturing%20-%20Uma%20hist%c3%b3ria%20de%20Sucesso%20em%20Portugal.pdf

  11. Figueiredo, T.J.: Filosofia lean na redução de desperdícios: O caso de uma PME. Universidade de Coimbra, Coimbra (2016)

    Google Scholar 

  12. Javadian Kootanaee, B. et al.: Just-in-time manufacturing system: from introduction to implement. SSRN Electron. J. (2013). https://doi.org/10.2139/ssrn.2253243

  13. Lustosa e Mesquita: PCP. Sistemas de Produção. In: Lustosa, L. et al. (eds.) Planejamento e Controle da Produção (pp. 16-48; Cap. 3). Elsevier, Rio de Janeiro (2008)

    Google Scholar 

  14. Moreira, S.P.: Aplicação das Ferramentas Lean. Caso de Estudo (2011). Obtido de https://repositorio.ipl.pt/bitstream/10400.21/1167/1/Disserta%C3%A7%C3%A3o.pdf

  15. Sokovic, M., Pavletic, D.: Quality improvement—PDCA cycle vs. DMAIC and DFSS. J. Mech. Eng. 53(6) (2010)

    Google Scholar 

  16. Ferreira, D.D.: Aplicações de Ferramentas Lean em uma Indústria de Transformação de Papel (2016). Obtido de https://recipp.ipp.pt/bitstream/10400.22/8502/1/DM_DulceFerreira_2016_MEM.pdf

  17. Rother, M.: Learning to See: Value Stream Mapping to Create Value and Eliminate Muda. Womack, J. (ed.). Lean Enterprise Institute (1999). ISBN 978-0966784305

    Google Scholar 

  18. Gonçalves, et al.: Kaizen and 5S as lean manufacturing tools for discreat production systems: a study of the feasibility in a textile company. Int. J. Res. Stud. Sci., Eng. Technolo. 4(7), 1–12 (2017). ISSN 2349-476X

    Google Scholar 

  19. Aboelmaged, M.: Six Sigma quality: a structured review and implications for future research. Int. J. Qual. Reliab. Manag. 27(3), 268–317 (2010). https://doi.org/10.1108/02656711011023294

  20. Naumann, E., Hoisington, S.H.: Customer centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. American Society for Quality, Milwaukee (2001)

    Google Scholar 

  21. Carvalho, C.E.: A melhoria da qualidade suportada na metodologia seis sigma: O caso da Tecnimaster. Universidade Fernando Pessoa, Porto (2008). Obtido de https://bdigital.ufp.pt/bitstream/10284/1429/1/DM_Carloscarvalho.pdf

  22. Craveiro, A.V.: Metodologias Lean e Seis Sigma e desempenho organizacional: um estudo em laboratórios portugueses (2020). Obtido de https://www.relacre.pt/assets/relacreassets/files/relacre/Dissertacao_AndreiaCraveiro_vf%20(2).pdf

  23. Pavezzi, C.C.: O método seis sigma como uma evolução do controle estatístico de processos de desenvolvimento de um modelo customizado (2021). Obtido de https://repositorio.bc.ufg.br/tede/bitstream/tede/11724/3/Disserta%c3%a7%c3%a3o%20-%20Camila%20Cumani%20Pavezzi%20-%202021.pdf

  24. Távora, K.F.: Aplicação da metodologia seis sigma no processo de corte de uma indústria produtora de capas para bancos de automóvel (2009). Obtido de https://repositorio-aberto.up.pt/bitstream/10216/53671/2/GC%20%20KELLY%20TVORA.pdf

  25. Yannopoulou, N., Moufahim, M., Bian, X.: User-generated brands and social media: Couchsurfing and AirBnb. Contemp. Manag. Res. 9(1), 85–90 (2013)

    Google Scholar 

  26. Belk, R.W.: Extended self in a digital world. Contemp. Manag. Res. 40(3), 477–500 (2013)

    Google Scholar 

  27. Zervas, Proserpio, Byers: (2017)

    Google Scholar 

  28. Guttentag, D., Smith, S., Potwarka, L., Havitz, M.: Why tourists choose Airbnb: a motivation-based segmentation study. J. Travel Res. 57(3), 342–359 (2018)

    Article  Google Scholar 

  29. Bridges, J., Vásquez, C.: If nearly all Airbnb reviews are positive, does that make them meaningless? Curr. Issue Tour. 21(18), 2057–2075 (2018)

    Article  Google Scholar 

  30. Wang, D., Nicolau, J.L.: Price determinants of sharing economy based accommodation rental: a study of listings from 33 cities on Airbnb.com. Int. J. Hosp. Manag. 62, 120–131 (2017)

    Google Scholar 

  31. Camilleri, J., Neuhofer, B.: Value co-creation and co-destruction in the Airbnb sharing economy. Int. J. Contemp. Hosp. Manag. 29(9), 2322–2340 (2017)

    Article  Google Scholar 

  32. Guttentag, D.: Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector. Curr. Issue Tour. 18(12), 1192–1217 (2015)

    Article  Google Scholar 

  33. Botsman, R., Rogers, R.: O que é meu é seu: como o consumo colaborativo vai mudar o nosso mundo. Bookman Editora, Porto Alegre (2011)

    Google Scholar 

  34. Rodrigues, J.M., Schneiders, R.B., Oliveira, A.S.: O método seis sigma e sua implementação na gestão da qualidade no setor manufatureiro. Anais Do Salão Internacional De Ensino, Pesquisa E Extensão 10(1), 171–178 (2020)

    Google Scholar 

  35. Costa, Ribeiro, V.D.: Melhoria de processos usando ferramentas Lean Production numa empresa de cartonagem (2019). Obtido de https://repositorium.sdum.uminho.pt/bitstream/1822/62504/1/Tese%2BTERMINADA.pdf

Download references

Acknowledgements

National funds fund this work through the FCT—Foundation for Science and Technology, I.P., within the scope of the project refª UIBD/05583/2020. furthermore, we would like to thank the research Center in Digital Services (CISED); UIDB/05507/2020 Center for Studies in Education and Innovation CI&DEI); (CERNAS)—Research Center for Natural Resources, Environment and Society and the Polytechnic of Viseu for their support.

And also CEOS.PP/ISCAP/P.PORTO.

Author information

Authors and Affiliations

  1. PV-ESTGL—CISED/CIDEI/CERNAS, Viseu, Portugal

    Ana Branca Carvalho, Miguel Mota & Susana Fonseca

  2. CEOS.PP/ISCAP-IPP, Porto, Portugal

    Milena Carvalho & Susana Martins

Authors
  1. Ana Branca Carvalho
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Milena Carvalho
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Miguel Mota
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Susana Fonseca
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Susana Martins
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ana Branca Carvalho .

Editor information

Editors and Affiliations

  1. Porto Accounting and Business School, Polytechnic Institute of Porto, São Mamede de Infesta, Portugal

    João Vidal Carvalho

  2. Inst. of Acct. & Admin.of Porto (ISCAP), Polytechnic Institute of Porto, S. Mamede de Infesta, Portugal

    António Abreu

  3. School of Hospitality and Tourism, Polytechnic Institute of Porto, Vila do Conde, Portugal

    Pedro Liberato

  4. Department of Accounting, School of Management, EAFIT University, Medellín, Colombia

    Alejandro Peña

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Carvalho, A.B., Carvalho, M., Mota, M., Fonseca, S., Martins, S. (2023). Lean Thinking and Tourism Management—An Airbnb Case Study in Douro. In: Carvalho, J.V., Abreu, A., Liberato, P., Peña, A. (eds) Advances in Tourism, Technology and Systems. Smart Innovation, Systems and Technologies, vol 345. Springer, Singapore. https://doi.org/10.1007/978-981-99-0337-5_23

Download citation

Publish with us

Policies and ethics

Search

Navigation