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Design Science and eTrust: Designing Organizational Artifacts as Nexus of Social and Technical Interactions

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Organizational Change and Information Systems

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 2))

Abstract

Our research aims to investigate an open problem: the difficulty to build a virtual system in which trust-relationships can be created and managed. To address this problem in a manner consistent with the Design Science (DS) approach, we design a model for trust-based interactions in online distributed networks (e.g., online collaborative environments) that takes into consideration both technical and social factors. Simultaneously considering artifact’s characteristics and individual behavior, we build our model on the consideration that technology and social aspects are not dichotomous, but rather inseparable [1]. The proposed model would offer a conceptual contribution in addressing the problem of generating and managing trust in distributed settings.

This chapter is based on a previous study [2].

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Notes

  1. 1.

    Merriam-Webster Dictionary, 2012.

  2. 2.

    The distinction between human and nonhuman actors (or entity) is typical of the study adopting the Actor-Network perspective. We prefer keeping such a taxonomy acknowledging the fact that thanks to the ICT nonhuman entities could embed any form of ICT-supported communication, knowledge sharing, virtual tie, social networking, etc.

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Authors and Affiliations

  1. DIAM-Orgalb, Visiting at IESEG Business School, Università degli Studi di Cassino e del Lazio Meridionale, Paris-Lille, Italy

    Francesco Bolici

  2. DIM, Luiss Guido Carli University, Rome, Italy

    Luca Giustiniano

Authors
  1. Francesco Bolici
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  2. Luca Giustiniano
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Correspondence to Francesco Bolici .

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  1. , CeRSI, LUISS Guido Carli, via Alberoni 7, Roma, 00198, Italy

    Paolo Spagnoletti

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Bolici, F., Giustiniano, L. (2013). Design Science and eTrust: Designing Organizational Artifacts as Nexus of Social and Technical Interactions. In: Spagnoletti, P. (eds) Organizational Change and Information Systems. Lecture Notes in Information Systems and Organisation, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37228-5_18

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