Abstract
Product/Service-Systems (PSS) are a strategic approach wherein the value proposition covers the performance of a system throughout the whole life cycle. Many industrial companies are challenged on many levels in the transition process towards a PSS oriented approach. Much of the literature has until now focused on PSS from a design object perspective, and less focus has been on how the business model of the company must be designed simultaneously with the offering, covering topics as organisational restructuring, value chain collaboration plus a change management focus. This paper presents a PSS strategy topic matrix, as a boundary object for the company, aimed at creating a shared understanding of important factors in the organisation while evaluating, developing, implementing and operating a PSS strategy. This is done through an empirical foundation of twelve companies representing a whole branch industry, together with three cases of industrial best-practice.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
McAloone, T.C., Mougaard, K., Neugrbauer, L., Nielsen, A.T., Bey, N.: Orthogonal views on product service system design in an entire industry branch. Presented at the Internaional Conference on Engineering Design, ICED 2011, Denmark, Copenhagen (2010)
Eisenhardt, K.M.: Building theories from case study research. Academy of Management Review, 532–550 (1989)
Yin, R.K.: Case study research: Design and methods, vol. 5. Sage Publications, Inc. (2009)
Tan, A.R.: Service-Oriented product development strategies. PhD thesis, DTU Management Technical University of Denmark, DTU Management (2010)
Tukker, A., Tischner, U.: New business for old Europe: product-service development, competitiveness and sustainability. Greenleaf Pubns (2006)
Möller, K., Rajala, A.: Rise of strategic nets — New modes of value creation. Industrial Marketing Management, 36, 895–908 (2007)
Payne, S.H.A.: Diagnosing Customer Value: Integrating the value process and relationship Marketing. British Journal of Management 12, 24 (2001)
Mougaard, K.H., McAloone, T., Neugebauer, T., Bey, N.: Establishing collaborative networks for conceptualising PSS. Presented at the 11th International Design Conference, Design 2012, Croatia, Dubrovinik (2012)
Tan, A., McAloone, T.C.: Characteristics of strategies in product/service-system development. In: 9th International Conference on Design: DESIGN 2006, pp. 1435–1442 (2006)
Osterwalder, Y.P.A., Tucci, C.L.: Clarifying business models, origins present, and future of the concept. Communication of the Association for Information Systems 16, 25 (2005)
Magretta, J.: Why business models matter. Harvard Business Review 80, 86–93 (2002)
Kettinger, W.J., Teng, J.T.C., Guha, S.: Business process change: a study of methodologies, techniques, and tools. MIS Quarterly 21, 55–80 (1997)
Kotter, J.P.: Leading change: Why transformation efforts fail. Harvard Business Review 73, 59–67 (1995)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Neugebauer, L., Mougaard, K., Andersen, J.A.B., McAloone, T.C. (2013). Deciding on PSS: A Framework for PSS Strategies. In: Meier, H. (eds) Product-Service Integration for Sustainable Solutions. Lecture Notes in Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30820-8_26
Download citation
DOI: https://doi.org/10.1007/978-3-642-30820-8_26
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-30819-2
Online ISBN: 978-3-642-30820-8
eBook Packages: EngineeringEngineering (R0)