Abstract
Corporate wikis are increasingly being adopted by enterprises as a solution to various organizational processes. Subsequently a significant number of research works have started focusing on providing results on both successful and unsuccessful corporate wiki implementations. Nevertheless, the scope of these studies is usually limited on a specific organizational case or focuses on a limited set of aspects of the wiki adoption, e.g. either the technological or the cultural one. Our objective in this work is to provide an overview of the key factors affecting the successful implementation of an organizational wiki, by analyzing thirty case studies reported in the research literature. The result of this analysis is the identification of a core set of common best practices to be taken into account by stakeholders when planning the integration of a wiki within a corporate context. In this way, the study aims at contributing to the planning and the realization of more successful corporate wiki implementations with enterprise environments.
Keywords
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Ding, X., Danis, C., Erickson, T., Kellogg, W.A.: Visualizing an enterprise Wiki. Paper Presented at the CHI 2007 Extended Abstracts on Human Factors in Computing Systems, San Jose, CA, USA (2007)
Rech, J., Bogner, C., Haas, V.: Using Wikis to Tackle Reuse in Software Projects. IEEE Softw. 24(6), 99–104 (2007), http://dx.doi.org/10.1109/MS.2007.183
Cammarata, V.: Wikibilty of Innovation Oriented Workplaces - The CERN Case. Master Thesis, University of Lugano, Lugano, Switzerland (2007)
Shepherd, E.: Documenting the Mozilla Project - A Practical Example of Wikis in Open Source Documentation. Paper Presented at the Third Workshop on Wikis for Software Engineering, WikiSym 2008 Conference, Porto, Portugal, September 8 (2008)
Munson, S.A.: Motivating and Enabling Organizational Memory with a Workgroup Wiki. Paper Presented at the The International Symposium on Wikis, WikiSym 2008, Porto, Portugal, September, 8-10 (2008)
Decker, B., Ras, E., Rech, J., Jaubert, P., Rieth, M.: Wiki-Based Stakeholder Participation in Requirements Engineering. IEEE Softw. 24(2), 28–35 (2007), http://dx.doi.org/10.1109/MS.2007.60
Feng, X., Chen, W., Feng, Y.Q.: Wiki-based Knowledge Managemen. In: Small and Medium Projects. Paper Presented at the International Conference on Construction and Real Estate Management, Bristol, UK, August 21-22 (2007)
Wagner, C., Majchrzak, A.: Enabling Customer-Centricity Using Wikis and the Wiki Way. J. Manage. Inf. Syst. 23(3), 17–43 (2007), http://dx.doi.org/10.2753/MIS0742-1222230302
Giordano, R.: An investigation of the use of a wiki to support knowledge exchange in public health. Paper Presented at the Proceedings of the 2007 International ACM Conference on Supporting Group Work, Sanibel Island, Florida, USA, November 4-7 (2007)
Leshed, G., Haber, E.M., Matthews, T., Lau, T.: CoScripter: automating & sharing how-to knowledge in the enterprise. Paper Presented at the Proceeding of the Twenty-sixth Annual SIGCHI Conference on Human Factors in Computing Systems, Florence, Italy, April 5-10 (2008)
Davenport, T., Prusak, L.: Working Knowledge: how organizations manage what they know. Harvard Business School Press, Boston (2000)
Huber, G.P.: The Necessary Nature of Future Firms: Attributes of Survivors in a Changing World. SAGE Publications, Inc., Thousand Oaks (2004)
Wagner, C., Schroeder, A.: Capabilities and Roles of Enterprise Wikis in Organizational Communication. Technical Communication 57(1), 68–89 (2010)
Stocker, A., Tochtermann, K.: Exploring the value of enterprise wikis: A multiple-case study (2009)
Poole, E.S., Grudin, J.: A taxonomy of Wiki genres in enterprise settings. Paper Presented at the Proceedings of the 6th International Symposium on Wikis and Open Collaboration, Gdansk, Poland (2010)
Grudin, J., Poole, E.S.: Wikis at work: success factors and challenges for sustainability of enterprise Wikis. Paper Presented at the Proceedings of the 6th International Symposium on Wikis and Open Collaboration, Gdansk, Poland, July 7-9 (2010)
Wiebrands, C.: Collaboration and communication via wiki: The experience of Curtin University Library and Information Service. Paper presented at the Australian Library and Information Association, Biennial Conference Perth, Australia, September 19-22 (2006)
Regolini, A., Berger, F., Ober, E.J., Dorren, L.: From tailored databases to Wikis: using emerging technologies to work together more efficiently. Interdisciplinary Journal of Information, Knowledge and Management 3, 103–113 (2008)
Hasan, H., Pfaff, C.C.: The Wiki: an environment to revolutionise employees’ interaction with corporate knowledge. Paper Presented at the Proceedings of the 18th Australia Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments, Sydney, Australia (2006)
Stenmark, D.: Knowledge sharing through increased user participation on a corporate intranet. Paper Presented at the OKLC, Bentley College, Waltham, Massachusetts, USA, March 17-19 (2005)
Mestad, A., Myrdal, R., Dingsoyr, T., Dyba, T.: Building a Learning Organization: Three Phases of Communities of Practice in a Software Consulting Company. Paper Presented at the Proceedings of the 40th Annual Hawaii International Conference on System Sciences (2007)
Ghali, A.E., Tifous, A., Buffa, M., Giboin, A., Dieng-Kuntz, R.: Using a Semantic Wiki in Communities of Practice. Paper Presented at the Proceedings of the 2nd International Workshop on Building Technology Enhanced Learning solutions for Communities of Practice, Crete, Greece, September 17 (2007)
Lio, E.D., Fraboni, L., Leo, T.: TWiki-based facilitation in a newly formed academic community of practice. Paper Presented at the Proceedings of the, International Symposium on Wikis, San Diego, California (2005)
Majchrzak, A., Wagner, C., Yates, D.: Corporate wiki users: results of a survey. Paper Presented at the Proceedings of the 2006 International Symposium on Wikis, Odense, Denmark (2006)
Bradshaw, P.: Wiki Journalism: Are wikis the new blogs? Paper Presented at the The Future of Newspapers Conference, Cardiff University, September 13-14 (2007)
Mason, B., Thomas, S.: A Million Penguins Research Report Institute of Creative Technologies. De Montfort University, Leicester (2008)
Chau, T., Maurer, F.: A case study of wiki-based experience repository at a medium-sized software company. Paper Presented at the Proceedings of the 3rd International Conference on Knowledge Capture, Banff, Alberta, Canada (2005)
Al-asmari, K., Yu, L.: Experiences in Distributed software development with wiki. In: International Conference on Software Engineering Research and Practice & Conference on Programming Languages and Compilers (SERP 2006), pp. 293–389. CSREA Press, Las Vegas (2006)
Yang, D., Wu, D., Koolmanojwong, S., Brown, A.W., Boehm, B.W.: WikiWinWin: A Wiki Based System for Collaborative Requirements Negotiation. Paper Presented at the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (2008)
Wu, D., Yang, D., Koolmanojwong, S., Boehm, B.W.: Experimental Evaluation of Wiki Technology and the Shaper Role in Rapid Interdisciplinary Requirements Negotiation. Paper Presented at the Hawaii International Conference on System Sciences (2009)
Auer, S., Jungmann, B., Schönefeld, F.: Semantic Wiki Representations for Building an Enterprise Knowledge Base. In: Antoniou, G., Aßmann, U., Baroglio, C., Decker, S., Henze, N., Patranjan, P.-L., Tolksdorf, R. (eds.) Reasoning Web. LNCS, vol. 4636, pp. 330–333. Springer, Heidelberg (2007)
Stubblefield, W.A., Carson, T.L.: Software design and engineering as a social process. Paper Presented at the CHI 2007 Extended Abstracts on Human Factors in Computing Systems, San Jose, CA, USA (2007)
Petter, S., Vaishnavi, V.: Facilitating experience reuse among software project managers. Inf. Sci. 178(7), 1783–1802 (2008), http://dx.doi.org/10.1016/j.ins.2007.11.020
White, C., Plotnick, L., Kushma, J., Hiltz, S.R., Turoff, M.: An Online Social Network for Emergency Management. Paper Presented at the Proceedings of the 6th International ISCRAM Conference, Gothenburg, Sweden, May 10-13 (2009)
White, C., Plotnick, L., Addams-Moring, R., Turoff, M., Hiltz, S.R.: Leveraging a Wiki to EnhanceVirtual Collaboration in the Emergency Domain. In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp. 322–322 (2008)
Raman, M.: Wiki Technology as A “Free” Collaborative Tool within an Organizational Setting. Information Systems Management 23(4), 59–66 (2006)
Yates, D., Wagner, C., Majchrzak, A.: Factors affecting shapers of organizational wikis. Journal of the American Society for Information Science and Technology 61(3), 543–554 (2010), doi:10.1002/asi.21266
Hester, A.J.: Increasing collaborative knowledge management in your organization: characteristics of wiki technology and wiki users. Paper presented at the Proceedings of the 2010 Special Interest Group on Management Information System’s 48th Annual Conference on Computer Personnel Research on Computer Personnel Research, Vancouver, BC, Canada, May 20-22 (2010)
Holtzblatt, L.J., Damianos, L.E., Weiss, D.: Factors impeding Wiki use in the enterprise: a case study. Paper Presented at the Proceedings of the 28th of the International Conference on Human Factors in Computing Systems, Atlanta, Georgia, USA, April 10-15 (2010)
Kenney, B.: Seven Strategies for Implementing a Successful Corporate Wiki. Industry Week (2008)
Hasan, H., Meloche, J.A., Pfaff, C.C., Willis, D.: Beyond Ubiquity: Co-creating Corporate Knowledge with a Wiki. Paper Presented at the International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies, UBICOMM 2007, November 4-9 (2007)
Phuwanartnurak, A.J., Hendry, D.G.: Understanding information sharing in software development through Wiki log analysis. Paper Presented at the Proceedings of the 5th International Symposium on Wikis and Open Collaboration, Orlando, Florida (2009)
Osterloh, M., Frey, B.S.: Motivation, Knowledge Transfer, and Organizational Forms. Organization Science 11(5), 538–550 (2000), http://dx.doi.org/10.1287/orsc.11.5.538.15204
Wasko, M.M., Faraj, S.: Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 35–37 (2005)
Wikimatrix (2011), http://www.wikimatrix.org/ (accessed February 25, 2011)
Wikipedia, Comparison of wiki software (2011), http://en.wikipedia.org/wiki/Comparison_of_wiki_software (accessed January 10, 2011)
Wikipedia, Comparison of Wiki Farms (2011), http://en.wikipedia.org/wiki/Comparison_of_wiki_farms (accessed January 10, 2011)
Richter, A., Koch, M.: The enterprise 2.0 story in Germany so far. Paper presented at the International Conference on Computer-Supported Collaborative Work 2008, Workshop “What to expect from Enterprise 3.0: Adapting Web 2.0 to Corporate Reality”, San DIego California, USA, November 8-12 (2008)
Socialtext (2011), http://www.socialtext.com/customers/ (accessed January 12, 2011)
Kong, N., Hanrahan, B., Weksteen, T., Convertino, G., Chi, E.H.: VisualWikiCurator: human and machine intelligencefor organizing wiki content. Paper Presented at the Proceedings of the 16th International Conference on Intelligent User Interfaces, Palo Alto, CA, USA (2011)
White, K.F., Lutters, W.G.: Midweight collaborative remembering: wikis in the workplace. Paper presented at the Proceedings of the 2007 Symposium on Computer Human Interaction for the Management of Information Technology, Cambridge, Massachusetts (2007)
Plotnick, L., Ocker, R., Hiltz, S., Rosson, M.B.: Leadership Roles and Communication Issues in Partially Distributed Emergency Response Software Development Teams: A Pilot Study. Paper Presented at the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (2008)
Lykourentzou, I., Papadaki, K., Vergados, D.J., Polemi, D., Loumos, V.: CorpWiki: A self-regulating wiki to promote corporate collective intelligence through expert peer matching. Information Sciences 180(1), 18–38 (2010)
Garrahan, M.: Disney’s launches ‘wiki’ website aimed at parents. The Financial Times (2007)
Wilensky, H., Redmiles, D.: Adoption of Web 2.0 in the Enterprise: Technological Frames of KM Practitioners and Users. Paper Presented at the Computer Supported Cooperative Work, CSCW 2008, San Diego, California, USA, November 8-12 (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lykourentzou, I., Djaghloul, Y., Papadaki, K., Dagka, F., Latour, T. (2011). Planning for a Successful Corporate Wiki. In: Ariwa, E., El-Qawasmeh, E. (eds) Digital Enterprise and Information Systems. DEIS 2011. Communications in Computer and Information Science, vol 194. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22603-8_38
Download citation
DOI: https://doi.org/10.1007/978-3-642-22603-8_38
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-22602-1
Online ISBN: 978-3-642-22603-8
eBook Packages: Computer ScienceComputer Science (R0)