Abstract
Knowledge and the people who work with knowledge have become increasingly important for achieving high performance in today’s business environment. Knowledge workers are people who “think for a living” [1] or, as Davenport, a business process and knowledge management thought leader, defines more precisely, people with a high degree of expertise, education, or experience. The primary purpose of their job involves the creation, distribution, or application of knowledge.
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References
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Kirchmer, M. (2011). Emergent Processes Enabled by MPE. In: High Performance Through Process Excellence. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21165-2_8
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DOI: https://doi.org/10.1007/978-3-642-21165-2_8
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