Abstract
We identify the success factors of collaborative modeling of business processes by a qualitative analysis of the experiences of participants in group modeling sessions. The factors and their relations form a preliminary theoretical model of collaboration in modeling that extends existing models. The insights from this guided the improvement of a group modeling method and tool support which are in turn relevant outcomes of the design part of this study. We show in field experiments that the new method outperforms the conventional one.
Keywords
- Business Process
- Success Factor
- Management Information System
- Business Process Model
- Collaborative Modeling
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
Briggs, R.O.: The Focus Theory of Group Productivity and its Application to the Design, Development, and Testing of Electronic Group Support Technology. Managemt Information Systems Department, PhD. University of Arizona, Tucson (1994)
Reinig, B.A., Shin, B.: The Dynamic Effects of Group Systems Support on Group Meetings. Journal of Management Information Systems 19, 303–325 (2002)
Fjermestad, J., Hiltz, S.R.: Group Support Systems: A Descriptive Evaluation of Case and Field Studies. Journal of Management Information Systems 17, 115–159 (2001)
Fjermestad, J., Hiltz, S.R.: An assessment of group support systems experimental research: Methodology and results. Journal of Management Information Systems 15, 7–149 (1999)
Nunamaker, J.F.J., Briggs, R.O., Mittleman, D., Vogel, D.R.: Lessons from a dozen years of group support systems research: a discussion of lab and field findings. Journal of Management Information Systems 13, 163–207 (1997)
Dean, D., Orwig, R., Lee, J., Vogel, D.: Modeling with a group modeling tool: group support, model quality, and validation. In: Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences. Information Systems: Collaboration Technology Organizational Systems and Technology, January 4-7, vol. 4, pp. 214–223. IEEE Computer Society Press, Los Alamitos (1994)
Dean, D.L., Lee, J.D., Orwig, R.E., Vogel, D.R.: Technological Support for Group Process Modeling. Journal of Management Information Systems 11, 43–63 (1994)
Dean, D.L., Orwig, R.E., Vogel, D.R.: Facilitation Methods for Collaborative Modeling Tools. Group Decision and Negotiation 9, 109–127 (2000)
Mendling, J., Recker, J.: Extending the Discussion of Model Quality: Why Clarity and Completeness may not always be enough. In: 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007), pp. 109–121 (2007)
Siau, K., Tan, X.: Improving the quality of conceptual modeling using cognitive mapping techniques. Data & Knowledge Engineering 55, 343–365 (2005)
Osborn, A.F.: Applied imagination: Principles and procedures of creative problem solving. Charles Scribner’s Sons, New York (1963)
Diehl, M., Stroebe, W.: Productivity loss in brainstorming groups: toward the solution of a riddle. Journal of Personality and Social Psychology 53, 497–509 (1987)
Diehl, M., Stroebe, W.: Productivity loss in idea-generating groups: tracking down the blocking effect. Journal of Personality and Social Psychology 61, 392–403 (1991)
Cottrell, N.B.: Social Facilitation. In: McClintock, C. (ed.) Experimental Social Psychology, pp. 185–236. Holt, Rinehart & Winston (1972)
Susskind, L.: Arguing, Bargaining and Getting Agreement. In: Rein, M., Goodin, R., Moran, M. (eds.) Oxford Handbook of Public Poilicy. Oxford University Press, London (2006)
Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28, 75–105 (2004)
March, S.T., Smith, G.: Design and Natural Science Research on Information Technology. Decision Support Systems 15, 251–266 (1995)
Rittgen, P.: Collaborative Modeling - A Design Science Approach. In: 42nd Hawaii International Conference on System Sciences (HICSS-42), Waikoloa, Big Island, Hawaii, USA, January 5-8, p. 10. IEEE Computer Society, Los Alamitos (2009)
Rittgen, P.: Negotiating Models. In: Krogstie, J., Opdahl, A.L., Sindre, G. (eds.) CAiSE 2007 and WES 2007. LNCS, vol. 4495, pp. 561–573. Springer, Heidelberg (2007)
Rittgen, P.: Collaborative Modeling of Business Processes - A Comparative Case Study. In: 24th Annual ACM Symposium on Applied Computing, March 9-12, pp. 225–230 (2009)
Hoppenbrouwers, S.J.B.A.: Community-based ICT Development as a Multi-Player Game. In: What is an Organization? Materiality, Agency and Discourse. International Communication Association (2008)
Frederiks, P.J.M., van der Weide, T.P.: Information Modeling: the process and the required competencies of its participants. Data & Knowledge Engineering 58, 4–20 (2006)
Rouwette, E.A.J.A., Vennix, J.A.M., Mullekom, T.v.: Group model building effectiveness: a review of assessment studies. System Dynamics Review 18, 5–45 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Rittgen, P. (2010). Success Factors of e-Collaboration in Business Process Modeling. In: Pernici, B. (eds) Advanced Information Systems Engineering. CAiSE 2010. Lecture Notes in Computer Science, vol 6051. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13094-6_4
Download citation
DOI: https://doi.org/10.1007/978-3-642-13094-6_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13093-9
Online ISBN: 978-3-642-13094-6
eBook Packages: Computer ScienceComputer Science (R0)