Abstract
In this chapter, we examine how Information and Communication Technologies (ICT) are being used to support reverse logistics; ICT is the term widely used in a European context instead of IT, which is commonly used in American publications. Focusing on the ICT infrastructure, this chapter does not follow a quantitative approach as does the rest of the book. Nonetheless, the topics covered in this section outline how ICT systems enable and support the quantitative approaches presented in other chapters of this book. Furthermore, this chapter provides a roadmap to the reader about what aspects of reverse logistics are implemented and what remains to be addressed in the future.
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© 2004 Springer-Verlag Berlin Heidelberg
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Kokkinaki, A., Zuidwijk, R., van Nunen, J., Dekker, R. (2004). Information and Communication Technology Enabling Reverse Logistics. In: Dekker, R., Fleischmann, M., Inderfurth, K., Van Wassenhove, L.N. (eds) Reverse Logistics. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24803-3_16
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DOI: https://doi.org/10.1007/978-3-540-24803-3_16
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-07380-9
Online ISBN: 978-3-540-24803-3
eBook Packages: Springer Book Archive