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International Conference on Applied Human Factors and Ergonomics

AHFE 2018: Advances in Human Aspects of Transportation pp 564–572Cite as

Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 786))

Abstract

A user’s prior experience with digital technologies predicts their success with a novel digital interface. Consequently, low technology prior experience can cause a potential user to be excluded from successfully navigating a user journey with a digital interface. The Engineering Design Centre’s exclusion calculator can predict the percentage of a population who will be unable to complete a task step in a user journey, but it does not explicitly take into account user exclusion due to insufficient technology prior experience. This paper develops the rationale for a proposed method for assessing the digital inclusivity of a digital interface user journey through evaluation of explicitness and digital interaction pattern familiarity.

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Acknowledgements

This work was carried out in the University of Cambridge Inclusive Design Group in the Engineering Design Centre, and in particular with key contributions from discussions with Ian Hosking.

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Authors and Affiliations

  1. Engineering Design Centre, Department of Engineering, University of Cambridge, Trumpington Street, Cambridge, CB2 1PZ, UK

    Michael Bradley, Per Ola Kristensson, Patrick Langdon & P. John Clarkson

Authors
  1. Michael Bradley
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  2. Per Ola Kristensson
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  3. Patrick Langdon
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  4. P. John Clarkson
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Corresponding author

Correspondence to Michael Bradley .

Editor information

Editors and Affiliations

  1. Faculty of Engineering and the Environment, Transportation Research Group, University of Southampton, Southampton, UK

    Neville Stanton

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Bradley, M., Kristensson, P.O., Langdon, P., John Clarkson, P. (2019). Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?. In: Stanton, N. (eds) Advances in Human Aspects of Transportation. AHFE 2018. Advances in Intelligent Systems and Computing, vol 786. Springer, Cham. https://doi.org/10.1007/978-3-319-93885-1_51

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  • DOI: https://doi.org/10.1007/978-3-319-93885-1_51

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-93884-4

  • Online ISBN: 978-3-319-93885-1

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