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World Conference on Information Systems and Technologies

WorldCIST'18 2018: Trends and Advances in Information Systems and Technologies pp 1049–1059Cite as

Satisfaction with e-participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 745))

Abstract

The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

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Acknowledgment

Mijail Naranjo Zolotov gratefully acknowledge the support of Geo-informatics: Enabling Open Cities (GEO-C), the project funded by the European Commission within the Marie Skłodowska-Curie Actions, International Training Networks (ITN), and European Joint Doctorates (EJD). Grant Agreement number 642332 - GEO-C - H2020-MSCA-ITN-2014.

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Authors and Affiliations

  1. NOVA, Information Management School (NOVA IMS), Lisbon, Portugal

    Mijail Naranjo Zolotov, Tiago Oliveira & Frederico Cruz-Jesus

  2. INESC TEC and University of Trás-os-Montes e Alto Douro, Vila Real, Portugal

    José Martins

Authors
  1. Mijail Naranjo Zolotov
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  2. Tiago Oliveira
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  3. Frederico Cruz-Jesus
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  4. José Martins
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Corresponding author

Correspondence to Mijail Naranjo Zolotov .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Zolotov, M.N., Oliveira, T., Cruz-Jesus, F., Martins, J. (2018). Satisfaction with e-participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_102

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  • DOI: https://doi.org/10.1007/978-3-319-77703-0_102

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77702-3

  • Online ISBN: 978-3-319-77703-0

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