Skip to main content
SpringerLink
Log in

A Review on Privacy Issues in Hotels: A Contribution to the Definition of Information Security Policies and Marketing Strategies

  • Conference paper
  • First Online:
Global Security, Safety and Sustainability - The Security Challenges of the Connected World (ICGS3 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 630))

Abstract

Hotels are a home away from home, with many similarities but also with many differences. This work reviews the existing knowledge on privacy issues in the hotel industry and concludes that this is a field of increasing attention from researchers all over the world but there is still much to do in order to help the industry to adopt the best practices that can maximize profit while protecting their clients’ privacy rights. From the existing knowledge it is possible to conclude that privacy issues are not only a legal requirement in many countries, but are also a managerial and marketing opportunity for hotels, but there aren’t clear indications to this industry on how to create, implement and publicize adequate information security policies or on how to align the marketing strategies to the importance of privacy assurance.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    Note that some papers have authors from more than one country and some countries are repeated in many papers. Therefore, the sum of number of papers per country is different than the total number of papers analyzed.

  2. 2.

    Note that some papers are classified in more than one subject area. Therefore, the sum of number of papers in the subject areas is bigger than the total number of papers analyzed.

References

  1. John, N.A., Peters, B.: Why privacy keeps dying: the trouble with talk about the end of privacy. Inf. Commun. Soc. 20, 1–15 (2016)

    Google Scholar 

  2. Federal Trade Commission: Consumer Sentinel Network Data Book for January–December 2015 (2016)

    Google Scholar 

  3. Wang, W.J., Yuan, Y., Archer, N.: A contextual framework for combating identity theft. IEEE Secur. Priv. 4(2), 30–38 (2006)

    Article  Google Scholar 

  4. Basil, M.: Japanese love hotels: protecting privacy for private encounters. In: E-European Advances in Consumer Research, vol. 8 (2007)

    Google Scholar 

  5. Morosan, C., DeFranco, A.: Disclosing personal information via hotel apps: a privacy calculus perspective. Int. J. Hosp. Manag. 47, 120–130 (2015)

    Article  Google Scholar 

  6. Wong, S., Keung, C.: Tourists’ perceptions of hotel frontline employees’ questionable job-related behaviour. Tour. Manag. 21(2), 121–134 (2000)

    Article  Google Scholar 

  7. Bakhtiar, M.F.S., Azdel, A.A., Kamaruddin, M.S.Y., Hamad, N.A.: Perception of environmental strategies in hotels and the influence towards future behavior intention: locals’ perspective in Malaysia. In: Theory and Practice in Hospitality and Tourism Research, p. 343 (2014)

    Google Scholar 

  8. Berezina, K., et al.: The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth. Int. J. Contemp. Hosp. Manag. 24(7), 991–1010 (2012)

    Article  Google Scholar 

  9. Kucukusta, D., Guillet, B.: Measuring spa-goers’ preferences: a conjoint analysis approach. Int. J. Hosp. Manag. 41, 115–124 (2014)

    Article  Google Scholar 

  10. Kucukusta, D., Pang, L., Chui, S.: Inbound travelers’ selection criteria for hotel spas in Hong Kong. J. Travel Tour. Mark. 30(6), 557–576 (2013)

    Article  Google Scholar 

  11. Hecht, J.-A., Martin, D.: Backpacking and hostel-picking: an analysis from Canada. Int. J. Contemp. Hosp. Manag. 18(1), 69–77 (2006)

    Article  Google Scholar 

  12. Kim, H.-b., Lee, D.-S., Ham, S.: Impact of hotel information security on system reliability. Int. J. Hosp. Manag. 35, 369–379 (2013)

    Article  Google Scholar 

  13. Oh, H., Jeong, M., Baloglu, S.: Tourists’ adoption of self-service technologies at resort hotels. J. Bus. Res. 66(6), 692–699 (2013)

    Article  Google Scholar 

  14. Yusta, A.I., Ruiz, M.P.M.: Análisis de los factores que condicionan la elección del canal de compra por parte del consumidor: evidencias empíricas en la industria hotelera. Cuadernos de Economía y Dirección de la Empresa 12(41), 93–122 (2009)

    Article  Google Scholar 

  15. Yusta, A.I., Ruiz, M.P.M., Zarco, A.I.J.: Condicionantes económicos de la adopción de una innovación por parte del consumidor: análisis de la compra de servicios online. Innovar 20(36), 173 (2010)

    Google Scholar 

  16. Azizan, N.A., Said, M.A.A.: The effect of E-commerce usage of online business performance of hotels. Int. Bus. Manag. 9(4), 574–580 (2015)

    Google Scholar 

  17. Essawy, M.: Egyptians’ hotel booking behavior on the internet. Int. J. Hosp. Tour. Adm. 14(4), 341–357 (2013)

    Google Scholar 

  18. Radolović, O.: Hotel guest’s privacy protection in tourism business law. Interdisc. Manag. Res. 6, 699–708 (2010)

    Google Scholar 

  19. Brennan-Marquez, K.R.: Fourth Amendment Fiduciaries. Fordham Law Rev. 84(2) (2015)

    Google Scholar 

  20. European Parliament and Council: 95/46/EC of the European parliament and of the council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Off. J. EC 23(6) (1995)

    Google Scholar 

  21. Federal Trade Commission: Privacy online: fair information practices in the electronic marketplace: a federal trade commission report to congress. FTC, Washington DC (2000)

    Google Scholar 

  22. O’Connor, P.: Online consumer privacy an analysis of hotel company behavior. Cornell Hotel Restaur. Adm. Q. 48(2), 183–200 (2007)

    Article  Google Scholar 

  23. Tinggi, M., et al.: Customers? Confidence and trust towards privacy policy: a conceptual research of hotel revenue management. Int. J. Revenue Manag. 5(4), 350–368 (2011)

    Article  Google Scholar 

  24. Ting, P.-H., et al.: Website evaluation of the top 100 hotels using advanced content analysis and eMICA model. Cornell Hosp. Q. 54(3), 284–293 (2013)

    Article  Google Scholar 

  25. Dallabona, A.: At home with the Missoni family: narratives of domesticity within hotel Missoni Edinburgh. Home Cult. 13(1), 1–21 (2016)

    Article  Google Scholar 

  26. Zou, Y., Huang, J.: An importance-performance analysis of influencing factors of guestroom comfort in high star-rated hotels. In: ICSSSM 2012. IEEE (2012)

    Google Scholar 

  27. Goh, C.K.L., Law, R.: Applying the “cloak of invisibility” technology to security and privacy in the hotel industry. Int. J. Contemp. Hosp. Manag. 19(7), 600–605 (2007)

    Article  Google Scholar 

  28. Lee, H., Au, N., Law, R.: Presentation formats of policy statements on hotel websites and privacy concerns: a multimedia learning theory perspective. J. Hosp. Tour. Res. (2012). doi:10.1177/1096348012436384

    Google Scholar 

Download references

Acknowledgments

This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2013.

Author information

Authors and Affiliations

  1. GOVCOPP, Universidade de Aveiro, Aveiro, Portugal

    Maria José Magalhães

  2. Faculdade de Filosofia e Ciências Sociais da Universidade Católica Portuguesa, Braga, Portugal

    Maria José Magalhães & Sérgio Tenreiro de Magalhães

  3. ALGORITMI Research Center, University of Minho, Guimarães, Portugal

    Sérgio Tenreiro de Magalhães

  4. Department of Computer Science, University of Beira Interior, Covilhã, Braga, Portugal

    Sérgio Tenreiro de Magalhães

  5. Anastamose International, Boston, Massachusetts, USA

    Kenneth Revett

  6. GSM London, London, UK

    Hamid Jahankhani

Authors
  1. Maria José Magalhães
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Sérgio Tenreiro de Magalhães
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Kenneth Revett
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Hamid Jahankhani
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Sérgio Tenreiro de Magalhães .

Editor information

Editors and Affiliations

  1. GSM London Meridian House, London, United Kingdom

    Hamid Jahankhani

  2. SC Strategy Limited, London, United Kingdom

    Alex Carlile

  3. Kaspersky Lab, London, United Kingdom

    David Emm

  4. Leeds Beckett University, Leeds, United Kingdom

    Amin Hosseinian-Far

  5. Northumbria University, London, United Kingdom

    Guy Brown

  6. Northumbria University, Newcastle upon Tyne, United Kingdom

    Graham Sexton

  7. QAHE with Northumbria University, London, United Kingdom

    Arshad Jamal

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing AG

About this paper

Cite this paper

Magalhães, M.J., de Magalhães, S.T., Revett, K., Jahankhani, H. (2016). A Review on Privacy Issues in Hotels: A Contribution to the Definition of Information Security Policies and Marketing Strategies. In: Jahankhani, H., et al. Global Security, Safety and Sustainability - The Security Challenges of the Connected World. ICGS3 2017. Communications in Computer and Information Science, vol 630. Springer, Cham. https://doi.org/10.1007/978-3-319-51064-4_17

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-51064-4_17

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-51063-7

  • Online ISBN: 978-3-319-51064-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation