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Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service

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Book cover Exploring Services Science (IESS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

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Abstract

To improve their chances of survival, enterprises need to cope with the challenges caused by today’s dynamic markets, regulations, customer demands, novel technologies, etc. The shift towards a service-oriented economy as underlined by the concept of Service-Dominant (S-D) Logic is gaining traction within the Service Science community and industry. This shift towards service-dominated business models makes it even more important for enterprises to be agile to meet the rapidly changing customer demands. This demand for agility is reinforced in the context of knowledge-based service organizations (KBSOs), for which flexible service provision is a fundamental requirement. Against this background, we argue that the capability-driven design may provide the KBSOs the required degree of flexibility. Towards this goal, we present an approach for the capability-driven design of enterprises. More precisely, our contributions are (i) the introduction of a capability-based paradigm that contributes to the design of flexible services in KBSOs, (ii) an architecture of our service design and deployment environment and (iii) a demonstration of using our approach based on a real-world use case from an organization in the utilities industry. Our results and insights are based on our work in the EU-FP7 project “Capability as a Service in Digital Enterprises” (CaaS).

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Authors and Affiliations

  1. Chair of Business Information Systems, Institute of Computer Science, University of Rostock, Albert-Einstein-Str. 22, 18059, Rostock, Germany

    Hasan Koç, Kurt Sandkuhl & Michael Fellmann

Authors
  1. Hasan Koç
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  2. Kurt Sandkuhl
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  3. Michael Fellmann
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Corresponding author

Correspondence to Hasan Koç .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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Koç, H., Sandkuhl, K., Fellmann, M. (2016). Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_8

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

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