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A Framework of Mechanisms for Integrating Emerging Technology Innovations in IT Services Companies

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Information and Communication Technologies in Organizations and Society

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 15))

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Abstract

This paper focuses on a systemic issue in IT organizations of companies in the sector of IT services. These organizations are often asked to be both the IT providers for the internal customers (i.e. employees) and the solutions and service providers for the firm’s external clients. In order to innovate their business models, these companies often rely on emerging technologies in IT (EIT). The disruption introduced by EIT affects the stability of IT services and the ability of IT organizations to sustain continuity of services required by the business. Therefore, IT organizations are reluctant to act quickly to integrate EIT. Through in-depth case studies in IT services companies, field interviews and focus group discussions, the study brings forth mechanisms that may serve as guidance to develop organizational capabilities for IT-based business model innovation projects.

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Notes

  1. 1.

    The top 10 risks and opportunities in the light of the current economic environment Ernst and Young|EYG no. AU1132.

  2. 2.

    Global Innovation Survey, Cap Gemini Consulting, December 2010.

  3. 3.

    Kaplan, J. (2002). Success strategies for 2003. Network World, 19(50), 47.

  4. 4.

    McGrath, R.G. (2009). A Better Way to Plan Your Next IT Innovation. Ivey Business Journal Online, 1.

  5. 5.

    COBIT (Control Objectives for IT) is an IT governance framework and toolset that allows managers to bridge the gap between control requirements, technical issues and business risks. “COBIT emphasizes regulatory compliance, helps organizations to increase the value attained from IT, enables alignment and simplifies implementation of the enterprises’ IT governance and control framework.” Source http://www.isaca.org/Knowledge-Center/COBIT/Pages/Overview.aspx.

  6. 6.

    COBIT 4.1—the “Work”, 2007—DS4 Ensure Continuous Service.

  7. 7.

    ITIL 3.1—Service Transition.

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  1. Lebanese Association of Information Systems, Beirut, Lebanon

    Nabil Georges Badr

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  1. Nabil Georges Badr
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  1. Dipartimento di Economia Aziendale, University of Verona, Verona, Italy

    Francesca Ricciardi

  2. Nanterre La Défense, Université Paris Ouest, Paris, France

    Antoine Harfouche

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Badr, N.G. (2016). A Framework of Mechanisms for Integrating Emerging Technology Innovations in IT Services Companies. In: Ricciardi, F., Harfouche, A. (eds) Information and Communication Technologies in Organizations and Society. Lecture Notes in Information Systems and Organisation, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-28907-6_7

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