Abstract
The future of something is quite difficult to define or predict. As Mark Twain stated, “the art of prophecy is very difficult, especially with respect to the future!” However, given the reduced value associated with forecasting the past, and the gains associated with estimating the future, it is worthwhile aiming to do so. And a good way to proceed with such a goal consists of properly indentifying improvement possibilities or new opportunities, and then defines strategies and approaches to address them.
The 21st century will be the century of quality.
—Joseph Juran.
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Sampaio, P., Saraiva, P. (2016). Quality: From Past Perfect to Future Conditional. In: Sampaio, P., Saraiva, P. (eds) Quality in the 21st Century. Springer, Cham. https://doi.org/10.1007/978-3-319-21332-3_1
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