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Impact of Knowledge Management Practices on Competitive Advantage: Empirical Experiences from Telecommunication Sector in India

  • Chapter
Investigating Cultural Aspects in Indian Organizations

Part of the book series: India Studies in Business and Economics ((ISBE))

Abstract

In this information age, the economic value of knowledge is more than the value of physical product (Demarest 1997; Alipour et al. 2010) as it is the foundation for stable development and acts as a source for achieving competitive advantage for the organisation (Ruggles 1998), which is full of uncertainties. There are competitions among organisations that develop new knowledge, share and convert it into services and products. Thus, knowledge gives the organisations the ability to find out their weaknesses, solve problems and gain new opportunities (Alipour et al. 2010). In the other words, knowledge management is serving as one of the intervening mechanisms, which influences organisational effectiveness (Zheng et al. 2010). Hence, the concept of KM has added in the list of modern HRM practices and gets equal attention like other practices such as performance appraisal, TQM and talent management.

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Authors and Affiliations

  1. Department of Commerce, University of Jammu, Jammu (J&K), 180006, India

    Jeevan Jyoti, Sindhu Kotwal & Roomi Rani

Authors
  1. Jeevan Jyoti
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  2. Sindhu Kotwal
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  3. Roomi Rani
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Correspondence to Jeevan Jyoti .

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Editors and Affiliations

  1. Organisation Studies and HRM, University of Portsmouth, Portsmouth, United Kingdom

    Vijay Pereira

  2. The University of Newcastle, Newcastle Business School, Ourimbah, New South Wales, Australia

    Ashish Malik

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Jyoti, J., Kotwal, S., Rani, R. (2015). Impact of Knowledge Management Practices on Competitive Advantage: Empirical Experiences from Telecommunication Sector in India. In: Pereira, V., Malik, A. (eds) Investigating Cultural Aspects in Indian Organizations. India Studies in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-16098-6_7

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