Abstract
Understanding how people employ digital artifacts in their everyday settings to create more advanced interactive habitats is becoming a key issue in HCI research. This paper aims to contribute to this research by reporting an empirical study of artifact ecologies and their dynamics in day-to-day activities at a hotel. We describe two technological solutions, designed and implemented by people in the settings: (a) converting a paper-based cleaning staff roster into a Google Doc, and (b) switching from a traditional fax machine to email as a technology for handling communication with suppliers. We discuss a range of factors affecting such user-driven innovations, as well as the impact of the technologies on larger-scale interactive habitats.
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Cabeza, R.H., Kaptelinin, V. (2013). Design and Deployment of Everyday UbiComp Solutions at the Hotel: An Empirical Study of Intrinsic Practice Transformation. In: Collazos, C., Liborio, A., Rusu, C. (eds) Human Computer Interaction. CLIHC 2013. Lecture Notes in Computer Science, vol 8278. Springer, Cham. https://doi.org/10.1007/978-3-319-03068-5_4
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DOI: https://doi.org/10.1007/978-3-319-03068-5_4
Publisher Name: Springer, Cham
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