Skip to main content

Using Scrum to Build Tourism Information Mobile Application

  • Conference paper
  • First Online:
Advanced Information Networking and Applications (AINA 2024)

Abstract

This research aimed to discern the requisites of nature-based tourism enthusiasts in Taiwan concerning service attributes and communication. The goal was to devise a mobile application for service promotion using the Scrum method. Conducting primary research in November 2023 via interviews with a cohort of 10 individuals, the investigation delved into the behaviors and challenges faced by foreign nature-based tourism enthusiasts in Taiwan. It also explored their communication preferences and expectations regarding mobile application features. The research outcomes facilitated the delineation of the profile characterizing a foreign tourist. This, in turn, led to strategic recommendations for enhancing promotional endeavors related to the country’s nature-based tourism. Leveraging insights from primary research and applying the Scrum methodology, a mobile application project was conceptualized to amplify the visibility of this tourism offering.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Bellman, S., Potter, R.F., Hassard, S.T., Robinson, J.A., Varan, D.: The effectiveness of branded mobile phone apps. J. Interact. Mark. 25, 191–200 (2011)

    Article  Google Scholar 

  • Bridges, E., Florsheim, R.: Hedonic and utilitarian shopping goals: the online experience. J. Bus. Res. 61, 309–314 (2008)

    Article  Google Scholar 

  • Calder, B.J., Malthouse, E.C., Schaedel, U.: An experimental study of the relationship between online engagement and advertising effectiveness. J. Interact. Mark. 23, 321–331 (2009)

    Article  Google Scholar 

  • CEIC (2020). https://www.ceicdata.com/en

  • Dewan, S.G., Chen, L.D.: Mobile payment adoption in the USA: a cross-industry, cross-platform solution. J. Inf. Privacy Secur. 1, 4–28 (2005)

    Article  Google Scholar 

  • Dovaliene, A., Masiulyte, A., Piligrimiene, Z.: The relations between customer engagement, perceived value, and satisfaction: the case of mobile applications. J. Procedia – Soc. Behav. Sci. 213, 659–664 (2015)

    Article  Google Scholar 

  • El-Ebiary, Y.Y.A., Waheeb, A.U., Alaesa, L.Y.A., Hilles, S.M.S.: Mobile commerce in Malaysia—opportunities and challenges. Adv. Sci. Lett. 24, 4126–4128 (2018)

    Article  Google Scholar 

  • Fedeli, G.: The role and potential of ICTs in the tourism industry: the visitor attractions sector. In: Kalbaska, N., Ge, J., Murphy, J., Sigala, M. (eds.) ENTER2017 eTourism Conference PhD Workshop Research Proposals, pp. 14–20. Universita’ della Svizzera italiana, Lugano (2017)

    Google Scholar 

  • Frost, W., Laing, J., Beeton, S.: The future of nature-based tourism in the Asia-Pacific region. J. Travel Res. 53, 721–732 (2014)

    Article  Google Scholar 

  • Gugnani, V., Arora, K., Shukla, V.N.: Issues and challenges in developing multilingual applications for mobile: Indic Languages Perspective (2006). http://www.w3.org/2006/07/MWI-EC/PC/cdac_Mobilepaper.pdf

  • Hamka, F., Bouwman, H., de Reuver, M., Kroesen, M.: Mobile customer segmentation based on smartphone measurement. Telematics Inform. 31, 220–227 (2014)

    Article  Google Scholar 

  • Hutton, G., Rodnick, S.: Smartphone opens up new opportunities for smart marketing. Admap 44, 22–24 (2009)

    Google Scholar 

  • Inukollu, V.N., Keshamoni, D.D., Kang, T., Inukollu, M.: Factors influencing quality of mobile apps: role of mobile app development life cycle. Int. J. Softw. Eng. Appl. 5, 15–34 (2014)

    Google Scholar 

  • Kang, S.: Factors influencing intention of mobile application use. Int. J. Mob. Commun. 12, 360–379 (2014)

    Article  Google Scholar 

  • Kim, Y.H., Kim, D.J., Wachter, K.: A study of mobile user engagement (MoEN): engagement motivations, perceived value, satisfaction, and continued engagement intention. Decis. Support Syst. 56, 361–370 (2013)

    Article  Google Scholar 

  • Lee, S.H.: Diversity and innovation: the trends and changes of Taiwan tourism. J. Ritsumeikan Soc. Sci. Human. 3, 37 (2011)

    Google Scholar 

  • Mahmood, S., Amen, B., Nabi, R.: Mobile application security platforms survey. Int. J. Comput. Appl. 133, 40–46 (2016)

    Google Scholar 

  • Mallat, N., Rossi, M., Tuunainen, V.K., Öörni, A.: The impact of use context on mobile services acceptance: the case of mobile ticketing. Inf. Manag. 46, 190–195 (2009)

    Article  Google Scholar 

  • Ministry of Foreign Affairs (Taiwan, R.O.C.) (2018). https://www.taiwan.gov.tw

  • Missaoui, S., Kassem, F., Viviani, M., Agostini, A., Faiz, R., Pasi, G.: LOOKER: a mobile, personalized recommender system in the tourism domain based on social media user-generated content. Pers. Ubiquit. Comput. 23(2), 181–197 (2019)

    Article  Google Scholar 

  • Azis, N., Amin, M., Chan, S., Aprilia, C.: How smart tourism technologies affect tourist destination loyalty. J. Hosp. Tour. Technol. 11(4), 603–625 (2020). https://doi.org/10.1108/JHTT-01-2020-0005

    Article  Google Scholar 

  • Okonkwo, C.: Critical success factors of mobile application development. (2016). https://pdfs.semanticscholar.org/4296/e88ece457328a6e98ce39e4fba51fb06c750.pdf

  • Oragui, D.: What is Mobile App Marketing? (2018). https://themanifest.com/app-development/what-is-mobile-app-marketing

  • Schwaber, K., Sutherland, J.: The Scrum Guide (2017). https://www.scrumguides.org/docs/scrumguide/v2017/2017-Scrum-Guide-US.pdf

  • Singhal, S., et al.: The Wireless Application Protocol: Writing Applications for the Mobile Internet. Addison-Wesley, Boston (2011)

    Google Scholar 

  • Tarute, A., Nikou, S., Gataute, R.: Mobile application-driven consumer engagement. Telematics Inform. J. 34, 145–156 (2017)

    Article  Google Scholar 

  • Teixeira, A., Francisco, P., Almeida, N., Pereira, C., Silva, S.: Services to support use and development of speech input for multilingual multimodal applications for mobile scenarios. In: The Ninth International Conference on Internet and Web Applications and Services Paris, pp. 41–46 (2014)

    Google Scholar 

  • Timalsina, S.K., Bhusal, R., Moh, S.: NFC and its application to mobile payment: overview and comparison. In: 8th International Conference on Information Science and Digital Content Technology Jeju, pp. 203–206 (2012)

    Google Scholar 

  • Zheng, W., Jin, L.: A consumer decision-making model in m-commerce: the role of reputation systems in mobile app purchases. Inf. Resour. Manag. J. 29, 37–58 (2016)

    Article  Google Scholar 

Download references

Acknowledgments

This work was supported by the Chelpis Quantum Tech Co., Ltd., Taiwan, under the Grant number of Asia University: I112IB120. This work was supported by the National Science and Technology Council (NSTC), Taiwan, under NSTC Grant numbers: 111-2218-E-468-001-MBK, 110-2218-E-468-001-MBK, 110-2221-E-468-007, 111-2218-E-002-037 and 110-2218-E-002-044. This work was also supported in part by Asia University, Taiwan, and China Medical University Hospital, China Medical University, Taiwan, under grant numbers below. ASIA-111-CMUH-16, ASIA-110-CMUH-22, ASIA108-CMUH-05, ASIA-106-CMUH-04, and ASIA-105-CMUH-04.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Hsing-Chung Chen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Zmudczynska, E.W., Chen, HC. (2024). Using Scrum to Build Tourism Information Mobile Application. In: Barolli, L. (eds) Advanced Information Networking and Applications. AINA 2024. Lecture Notes on Data Engineering and Communications Technologies, vol 199. Springer, Cham. https://doi.org/10.1007/978-3-031-57840-3_39

Download citation

Publish with us

Policies and ethics