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The Impact of Smart Tourism on Tourist Experiences

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Advanced Research in Technologies, Information, Innovation and Sustainability (ARTIIS 2023)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1937))

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Abstract

The tourism industry has witnessed significant growth and transformation in recent years, becoming one of the most dynamic sectors globally. With the increasing number of tourist arrivals, the integration of cutting-edge technologies, including Computer Reservations Systems (CRSs), Global Distribution Systems (GDSs), the Internet, and various contemporary smart technologies, has not only enhanced the convenience and efficiency of travel but has also revolutionized consumer behavior and expectations. Modern travelers demand personalized and tailored experiences that cater to their individual preferences and interests. Understanding the technological effect of so-called smart tourism on the tourist experience is crucial for companies and tourist destinations to remain competitive in the rapidly evolving scenario. This article aims to provide a comprehensive review of the influence of smart tourism technologies on the tourist experience. By synthesizing the latest research, examining industry practices, and analyzing tourist behaviors through surveys, we explore the ways in which technology has reshaped the tourism experience.

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Acknowledgements

The authors are grateful to the UNIAG, R&D unit funded by the FCT—Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education. “Project Code Reference: UIDB/04752/2020 e UIDP/04752/2020”.

Author information

Authors and Affiliations

  1. Instituto Politécnico de Bragança, Campus de Santa Apolónia, 5300-253, Bragança, Portugal

    Camila Lourenço Lima

  2. UNIAG, Instituto Politécnico de Bragança, Campus de Santa Apolónia, 5300-253, Bragança, Portugal

    Paula Odete Fernandes & Isabel Maria Lopes

  3. Universidade Nova de Lisboa – Faculdade de Ciência e Tecnologia, Lisbon, Portugal

    Jorge Oliveira

  4. Algoritmi, Universidade do Minho, Largo do Paço, 4704-553, Braga, Portugal

    Isabel Maria Lopes

Authors
  1. Camila Lourenço Lima
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  2. Paula Odete Fernandes
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  3. Jorge Oliveira
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  4. Isabel Maria Lopes
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Corresponding author

Correspondence to Isabel Maria Lopes .

Editor information

Editors and Affiliations

  1. Universidad Estatal Peninsula de Santa Elena Campus Matriz, La Libertad, Ecuador

    Teresa Guarda

  2. Algoritmi Research Centre, University of Minho, Guimarães, Portugal

    Filipe Portela

  3. Universidad a Distancia de Madrid, Madrid, Spain

    Jose Maria Diaz-Nafria

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© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Lima, C.L., Fernandes, P.O., Oliveira, J., Lopes, I.M. (2024). The Impact of Smart Tourism on Tourist Experiences. In: Guarda, T., Portela, F., Diaz-Nafria, J.M. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2023. Communications in Computer and Information Science, vol 1937. Springer, Cham. https://doi.org/10.1007/978-3-031-48930-3_36

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  • DOI: https://doi.org/10.1007/978-3-031-48930-3_36

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-48929-7

  • Online ISBN: 978-3-031-48930-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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