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Measuring the Impact of Digital Government Service: A Scientometric Analysis for 2023

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Applied Informatics (ICAI 2023)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1874))

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Abstract

This study explored the characteristics of digital government trends using research data from the Scopus database for 2012 to 2022. It used a qualitative descriptive method and software CiteSpace to analyze the data. Digitalization will help the community obtain appropriate services, produce collaborative practices, and allow digital innovation. The public sector is essential in public service issues and influences the economy, as it has the authority to issue and enforce regulations and policies. This study found that the number of publications on digital government has increased over the last ten years, with the UK being the region with the most journals. An analysis using CiteSpace Software revealed 11 related clusters, each with its discussion. Digital government transformation, efficient democratic responsiveness, transforming service delivery, and digitally-based enabler are discussed in detail. The research aims to identify best practices, media, and tools used to upgrade or start using digital services in governments. It is hoped that the results of this review can become capital for the government to make digital services even better, from administration to meeting the needs of the Indonesian.

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Authors and Affiliations

  1. Department of Government Affairs and Administration, Jusuf Kalla School of Government, Universitas Muhammadiyah Yogyakarta, Bantul City, 55183, Indonesia

    Narendra Nafi Gumilang, Achmad Nurmandi, Muhammad Younus & Aulia Nur Kasiwi

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  1. Narendra Nafi Gumilang
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  2. Achmad Nurmandi
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  3. Muhammad Younus
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  4. Aulia Nur Kasiwi
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Correspondence to Narendra Nafi Gumilang .

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Editors and Affiliations

  1. Universidad Distrital Francisco Jose de Caldas, Bogota, Colombia

    Hector Florez

  2. Universidad Ecotec, Guayaquil, Ecuador

    Marcelo Leon

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Gumilang, N.N., Nurmandi, A., Younus, M., Kasiwi, A.N. (2024). Measuring the Impact of Digital Government Service: A Scientometric Analysis for 2023. In: Florez, H., Leon, M. (eds) Applied Informatics. ICAI 2023. Communications in Computer and Information Science, vol 1874. Springer, Cham. https://doi.org/10.1007/978-3-031-46813-1_8

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  • DOI: https://doi.org/10.1007/978-3-031-46813-1_8

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