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Outsourcing and Servitization in Maintenance Services for Road Bus Fleets

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Proceedings of the 11th International Conference on Production Research – Americas (ICPR 2022)

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Abstract

Organizations face the constant challenge of seeking profitability through cost reduction. The outsourcing proposal has proved to be an efficient solution to the challenges faced by many industrial and service organizations. Specifically, in the case of road passenger transport companies, the quality of the services provided is directly related to their fleet maintenance. This work aimed to identify the decision-making variables that organizations have regarding the outsourcing of fleet maintenance. For this, a systematic literature review was carried out, identifying the elements that makeup outsourcing, bus fleet management, servitization, and maintenance management. The literature covers some benefits that can be obtained with outsourcing and servitization, highlighting: the reduction of the fixed cost related to labor, the removal of spare parts stock, the speed in the maintenance process, as well as the specialization of the human resources for this operation, reliability in the service provided through established contracts and improvement in maintenance indicators. Based on the results, it was possible to propose a framework with the main elements aimed at outsourcing the maintenance management of intercity bus fleets and servitization by the concessionaires.

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Authors and Affiliations

  1. Instituto Federal do Paraná, Palmas, PR, Brazil

    Alexandre Milkiewicz Sanches & Siliana Lemes da Silva

  2. Industrial and Systems Engineering Graduate Program (PPGEPS), Pontifical Catholic University of Parana (PUCPR), Curitiba, Brazil

    Alexandre Milkiewicz Sanches, Lourival José de Souza, Edson Pinheiro de Lima & Sergio E. Gouvea da Costa

  3. Federal University of Technology – Parana (UTFPR), Pato Branco, Brazil

    Edson Pinheiro de Lima & Sergio E. Gouvea da Costa

Authors
  1. Alexandre Milkiewicz Sanches
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  2. Lourival José de Souza
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  3. Siliana Lemes da Silva
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  4. Edson Pinheiro de Lima
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  5. Sergio E. Gouvea da Costa
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Correspondence to Alexandre Milkiewicz Sanches .

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Editors and Affiliations

  1. Industrial and Systems Engineering Graduate Program (PPGEPS), Pontifícia Universidade Catolica do Parana, Curitiba, Brazil

    Fernando Deschamps

  2. Industrial and Systems Engineering Graduate Program (PPGEPS), Universidade Tecnologica Federal do Parana, Curitiba, Paraná, Brazil

    Edson Pinheiro de Lima

  3. Industrial and Systems Engineering Graduate Program (PPGEPS), Universidade Tecnologica Federal do Parana, Curitiba, Paraná, Brazil

    Sérgio E. Gouvêa da Costa

  4. Industrial and Systems Engineering Graduate Program (PPGEPS), Universidade Tecnologica Federal do Parana, Curitiba, Paraná, Brazil

    Marcelo G. Trentin

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Sanches, A.M., de Souza, L.J., da Silva, S.L., Pinheiro de Lima, E., Gouvea da Costa, S.E. (2023). Outsourcing and Servitization in Maintenance Services for Road Bus Fleets. In: Deschamps, F., Pinheiro de Lima, E., Gouvêa da Costa, S.E., G. Trentin, M. (eds) Proceedings of the 11th International Conference on Production Research – Americas. ICPR 2022. Springer, Cham. https://doi.org/10.1007/978-3-031-36121-0_59

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  • DOI: https://doi.org/10.1007/978-3-031-36121-0_59

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-36120-3

  • Online ISBN: 978-3-031-36121-0

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