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Structure for the Implementation and Control of Robotic Process Automation Projects

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Advanced Network Technologies and Intelligent Computing (ANTIC 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1798))

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Abstract

Robotic Process Automation known as RPA aims to automate business processes by reproducing human interactions with the graphical user interface. The implementation of a technology such as Robotic Process Automation (RPA) allows all these routines to be executed by software “robots”. The objective of this work is to develop a structural management framework for the implementation and control of RPA projects, based on the PDCA cycle and the RPA life cycle. To achieve this objective, a bibliographical analysis was carried out using key terms related to the theme. Few works related to the theme were identified. An analysis of the works was carried out, verifying that none of the works addresses all phases of the PDCA cycle. However, what is new is a structural framework that covers all phases of the PDCA cycle and the RPA lifecycle. In addition, this framework presents the functions of each of the stages of the RPA life cycle, necessary for the implementation and control of RPA projects, and presents the external/internal structure of the organization chart of an RPA team, passing through the various levels of implementation of RPA, given the complexity of this technology. Finally, a proposed methodology was also presented in the framework to assist in the creation of RPA KPI's. In short, this framework stands out from the others for being quite complete and being able to have good proposals for managing the implementation and control of RPA projects, in teams that are at different levels of RPA implementation.

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Authors and Affiliations

  1. Department of Production and Systems Engineering, Universidade do Minho, 4800-058, Guimarães, Portugal

    Leonel Filipe Santos Patrício, Carlos Roberto de Sousa Costa & Maria Leonilde Rocha Varela

  2. Federal Institut of Minas Gerais (IFMG), Varginha Farm, Bambuí/Medeiros Highway, Km 05, PO Box 05, Bambuí, MG, Brazil

    Carlos Roberto de Sousa Costa

  3. UNOPAR - Universidade Norte do Paraná, Av. Paris, 675, Jardim Piza, Londrina, PR, 86041-100, Brazil

    Lucas Pimenta Fernandes

  4. ALGORITMI Research Centre, Universidade do Minho, 4804-533, Guimarães, Portugal

    Leonel Filipe Santos Patrício, Carlos Roberto de Sousa Costa & Maria Leonilde Rocha Varela

Authors
  1. Leonel Filipe Santos Patrício
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  2. Carlos Roberto de Sousa Costa
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  3. Lucas Pimenta Fernandes
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  4. Maria Leonilde Rocha Varela
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Corresponding author

Correspondence to Leonel Filipe Santos Patrício .

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Editors and Affiliations

  1. Ryerson University, Toronto, ON, Canada

    Isaac Woungang

  2. Netaji Subhas University of Technology, New Delhi, India

    Sanjay Kumar Dhurandher

  3. ABV-Indian Institute of Information Technology and Management, Gwalior, India

    Kiran Kumar Pattanaik

  4. Banaras Hindu University, Varanasi, India

    Anshul Verma

  5. Indian Institute of Technology, Patna, India

    Pradeepika Verma

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Patrício, L.F.S., de Sousa Costa, C.R., Fernandes, L.P., Varela, M.L.R. (2023). Structure for the Implementation and Control of Robotic Process Automation Projects. In: Woungang, I., Dhurandher, S.K., Pattanaik, K.K., Verma, A., Verma, P. (eds) Advanced Network Technologies and Intelligent Computing. ANTIC 2022. Communications in Computer and Information Science, vol 1798. Springer, Cham. https://doi.org/10.1007/978-3-031-28183-9_19

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  • DOI: https://doi.org/10.1007/978-3-031-28183-9_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-28182-2

  • Online ISBN: 978-3-031-28183-9

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