Overview
- Reviews the impact of digitalisation on mobile service industry
- Features expert analysis of first hand survey results based on a vast array of interviews in the consumer market
- Presents an in-depth discussion on mobility
Part of the book series: Future of Business and Finance (FBF)
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About this book
This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive.
Given its scope, the book will be of interest to researchers and professionals who are involved in digitalisation in the mobility service industry.Similar content being viewed by others
Keywords
Table of contents (7 chapters)
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Front Matter
Authors and Affiliations
About the author
Patrick Siegfried is a Professor for Supply Chain Management and Logistics at the International School of Management, Frankfurt, Germany. He also holds a Guest Professorship for Entrepreneurship at the MATE/Szent István University in Gödöllö, Hungary. He has professional experience as the CEO of various logistics companies and as a commercial manager for an international distribution centre. His research focuses on strategic management and innovation management in start-ups.
Bibliographic Information
Book Title: Digitalisation in Mobility Service Industry
Book Subtitle: A Survey-based Expert Analysis
Authors: Patrick Siegfried
Series Title: Future of Business and Finance
DOI: https://doi.org/10.1007/978-3-031-07151-5
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2022
Hardcover ISBN: 978-3-031-07150-8Published: 22 July 2022
Softcover ISBN: 978-3-031-07153-9Published: 22 July 2023
eBook ISBN: 978-3-031-07151-5Published: 21 July 2022
Series ISSN: 2662-2467
Series E-ISSN: 2662-2475
Edition Number: 1
Number of Pages: XI, 81
Number of Illustrations: 2 b/w illustrations
Topics: Automotive Industry, Services, IT in Business, Online Marketing/Social Media, Customer Relationship Management