Skip to main content

Medication Errors and Their Correlation with Nurse’s Satisfaction. The Case of the Hospitals of Lasithi, Crete

  • Conference paper
  • First Online:
GeNeDis 2020

Abstract

Background: Medication errors have been recognized as a real problem for all health systems worldwide and are the most common category of nursing errors. The aim of this study was to investigate the prevalence of medication errors and their correlation with the job satisfaction of nurses.

Method: A prospective cross-sectional study was carried out and the sample of the study consisted of 189 nurses. To investigate medication errors, an anonymous structured questionnaire of 34 questions was used and Job Satisfaction Survey (JSS) questionnaire was used to measure job satisfaction. The IBM SPSS 25.0 program was used for statistical analysis of the data.

Results: 63.0% of nurses have been errors in the administration of medication, more often by the wrong time of administration (34.4%), missed dose (22.8%), and wrong dose (21.7%). The likelihood of an error is similar in all shifts, its devaluation is a non-reference reason, and if reported to a greater frequency in the attending physician. A significant difference in the frequency of errors was found only in the marital status and the job, while under the working conditions no significant variation was recorded. Job satisfaction is statistically significantly low for financial earnings and high for the management supervision. Based on the findings, the correlation between total job satisfaction and medication errors was not significant.

Conclusions: Nursing medication errors continue to happen. Continuing education, formal recording, and improvement of working conditions could help prevent and minimize errors and at the same time increase the job satisfaction of nurses.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 219.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 279.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. World Health Organization (2017) Medication without harm (No. WHO/HIS/SDS/2017.6). World Health Organization. https://www.who.int/patientsafety/policies/global-launch-medication-without-harm-Bonn/en/

  2. Beuscart R, McNair P, Brender J, PSIP consortium (2009) Patient safety through intelligent procedures in medication: the PSIP project. Stud Health Technol Inform 148:6–13. https://doi.org/10.3233/978-1-60750-043-8-6

    Article  PubMed  Google Scholar 

  3. O’Shea E (1999) Factors contributing to medication errors: a literature review. J Clin Nurs 8:496–504. https://doi.org/10.1046/j.1365-2702.1999.00284.x

    Article  PubMed  Google Scholar 

  4. Meurier CE (2000) Understanding the nature of errors in nursing: using a model to analyse critical incident reports of errors which had resulted in an adverse or potentially adverse event. J Adv Nurs 32:202–207. https://doi.org/10.1046/j.1365-2648.2000.01444.x

    Article  CAS  PubMed  Google Scholar 

  5. Kallianidou K, Kiakou M, Tsoukalas N (2017) Medication administration in hospital: difficulties and errors. Arch Hell Med 34:123–126

    Google Scholar 

  6. Mitsis D, Kelesi M, Kapadohos T (2015) Factors which affect the occurrence of nursing errors in medication administration and the errors’ management. Rostrum Asclepius 11:293–312

    Google Scholar 

  7. Donaldson MS, Corrigan JM, Kohn LT (eds) (2000) To err is human: building a safer health system, vol 6. National Academies Press

    Google Scholar 

  8. Phillips J, Beam S, Brinker A, Holquist C, Honig P, Lee LY, Pamer C (2001) Retrospective analysis of mortalities associated with medication errors. Am J Health Syst Pharm 58:1835–1841. https://doi.org/10.1093/ajhp/58.19.1835

    Article  CAS  PubMed  Google Scholar 

  9. Karga M (2009) Managing mistakes by nurses in clinical practice. Doctoral Thesis. http://thesis.ekt.gr/thesisBookReader/id/23150#page/2/mode/2up. Accessed 16 Feb 2020

  10. Arakawa C, Kanoya Y, Sato C (2011) Factors contributing to medical errors and incidents among hospital nurses --nurses' health, quality of life, and workplace predict medical errors and incidents. Ind Health 49(3):381–388. https://doi.org/10.2486/indhealth.ms968

    Article  PubMed  Google Scholar 

  11. Alemu W, Belachew T, Yimam I (2017) Medication administration errors and contributing factors: a cross sectional study in two public hospitals in Southern Ethiopia. Int J Afr Nurs Sci 7:68–74. https://doi.org/10.1016/j.ijans.2017.09.001

    Article  Google Scholar 

  12. Cheragi MA, Manoocheri H, Mohammadnejad E, Ehsani SR (2013) Types and causes of medication errors from nurse's viewpoint. Iran J Nurs Midwifery Res 18:228–231

    PubMed  PubMed Central  Google Scholar 

  13. Dirik HF, Samur M, Seren Intepeler S, Hewison A (2019) Nurses’ identification and reporting of medication errors. J Clin Nurs 28:931–938. https://doi.org/10.1111/jocn.14716

    Article  PubMed  Google Scholar 

  14. Salmasi S, Khan TM, Hong YH, Ming LC, Wong TW (2015) Medication errors in the Southeast Asian countries: a systematic review. PLoS One 10(9):e0136545. https://doi.org/10.1371/journal.pone.0136545

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  15. Zarea K, Mohammadi A, Beiranvand S, Hassani F, Baraz S (2018) Iranian nurses’ medication errors: a survey of the types, the causes, and the related factors. Int J Afr Nurs Sci 8:112–116. https://doi.org/10.1016/j.ijans.2018.05.001

    Article  Google Scholar 

  16. Fathi A, Hajizadeh M, Moradi K, Zandian H, Dezhkameh M, Kazemzadeh S, & Rezaei S (2017) Medication errors among nurses in teaching hospitals in the west of Iran: what we need to know about prevalence, types, and barriers to reporting. Epid Heal 39

    Google Scholar 

  17. Valentin A, Capuzzo M, Guidet B, Moreno R, Metnitz B, Bauer P, Metnitz P (2009) Errors in administration of parenteral drugs in intensive care units: multinational prospective study. BMJ 338:b814. https://doi.org/10.1136/bmj.b814

    Article  PubMed  PubMed Central  Google Scholar 

  18. Damvakaki CH (2015) Nurses' medication errors and their non-reporting factors. http://amitos.library.uop.gr/xmlui/bitstream/handle/123456789/2448/%ce%9c.%ce%94.%ce%95.%20%ce%94%ce%91%ce%9c%ce%92%ce%91%ce%9a%ce%91%ce%9a%ce%97%20%ce%a7%ce%a1%ce%99%ce%a3%ce%a4%ce%99%ce%9d%ce%91%202.pdf?sequence=2&isAllowed=y. Accessed 16 Feb 2020

  19. Kim KS, Kwon SH, Kim JA, Cho S (2011) Nurses’ perceptions of medication errors and their contributing factors in South Korea. J Nurs Manag 19:346–353. https://doi.org/10.1111/j.1365-2834.2011.01249.x

    Article  PubMed  Google Scholar 

  20. Bolandianbafghi S, Salimi T, Rassouli M, Faraji R, Sarebanhassanabadi M (2017) Correlation between medication errors with job satisfaction and fatigue of nurses. Electron Physician 9:5142–5148. https://doi.org/10.19082/5142

    Article  PubMed  PubMed Central  Google Scholar 

  21. Metcalfe J (2017) Learning from errors. Annu Rev Psychol 68:465–489. https://doi.org/10.1146/annurev-psych-010416-044022

    Article  PubMed  Google Scholar 

  22. Yung HP, Yu S, Chu C, Hou IC, Tang FI (2016) Nurses’ attitudes and perceived barriers to the reporting of medication administration errors. J Nurs Manag 24:580–588. https://doi.org/10.1111/jonm.12360

    Article  PubMed  Google Scholar 

  23. Kreckler S, Catchpole K, McCulloch P, Handa A (2009) Factors influencing incident reporting in surgical care. Qual Saf Health Care 18:116–120. https://doi.org/10.1136/qshc.2008.026534

    Article  CAS  PubMed  Google Scholar 

  24. McLennan SR, Diebold M, Rich LE, Elger BS (2016) Nurses’ perspectives regarding the disclosure of errors to patients: a qualitative study. Int J Nurs Stud 54:16–22. https://doi.org/10.1016/j.ijnurstu.2014.10.001

    Article  PubMed  Google Scholar 

  25. Soydemir D, Seren Intepeler S, Mert H (2017) Barriers to medical error reporting for physicians and nurses. West J Nurs Res 39:1348–1363. https://doi.org/10.1177/0193945916671934

    Article  PubMed  Google Scholar 

  26. Brady AM, Malone AM, Fleming S (2009) A literature review of the individual and systems factors that contribute to medication errors in nursing practice. J Nurs Manag 17:679–697. https://doi.org/10.1111/j.1365-2834.2009.00995.x

    Article  PubMed  Google Scholar 

  27. Feleke SA, Mulatu MA, Yesmaw YS (2015) Medication administration error: magnitude and associated factors among nurses in Ethiopia. BMC Nurs 14:53. https://doi.org/10.1186/s12912-015-0099-1

    Article  PubMed  PubMed Central  Google Scholar 

  28. Nikpeyma N, Gholamnejad H (2009) Reasons for medication errors in nurses’ views. Adv Nurs Mid 19:16–24. https://doi.org/10.22037/anm.v19i64.1188

    Article  Google Scholar 

  29. Reason J (2000) Human error: models and management. BMJ 320:768–770. https://doi.org/10.1136/bmj.320.7237.768

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  30. Parry AM, Barriball KL, While AE (2015) Factors contributing to registered nurse medication administration error: a narrative review. Int J Nurs Stud 52:403–420. https://doi.org/10.1016/j.ijnurstu.2014.07.003

    Article  PubMed  Google Scholar 

  31. Olds DM, Clarke SP (2010) The effect of work hours on adverse events and errors in health care. J Saf Res 41:153–162. https://doi.org/10.1016/j.jsr.2010.02.002

    Article  Google Scholar 

  32. Braithwaite J, Churruca K, Ellis LA, Long J, Clay-Williams R, Damen N, Herkes J, Pomare C, Ludlow K (2017) Complexity science in healthcare-aspirations, approaches, applications and accomplishments: a white paper. Australian Institute of Health Innovation, Macquarie University, Australia

    Google Scholar 

  33. Eslamian J, Taheri F, Bahrami M, Mojdeh S (2010) Assessing the nursing error rate and related factors from the view of nursing staff. Iran J Nurs Midwifery Res 15:272–277

    PubMed  PubMed Central  Google Scholar 

  34. Shams, S H, Bagherieh F, Feizi A, Baghaei R, & Hashemlo L (2012) Frequency of medication errors and its reporting according to self-report by nurses in hospitals of Khoy city. Nurs Mid 10(5):0–0

    Google Scholar 

  35. Tang FI, Sheu SJ, Yu S, Wei IL, Chen CH (2007) Nurses relate the contributing factors involved in medication errors. J Clin Nurs 16:447–457. https://doi.org/10.1111/j.1365-2702.2005.01540.x

    Article  PubMed  Google Scholar 

  36. Kourakos M, Kaukia TH, Rekleiti M, Zyga S, Kotrotsiou E, Gouva M (2016) A job satisfaction study among healthcare professionals-nurses in medical wards in the Greek National Health System. Arch Hell Med 29:61–69

    Google Scholar 

  37. Matapa E (2015) The impact of the financial crisis on the satisfaction of medical and nursing staff at the Hippocratic General Hospital of Thessaloniki. Master Thesis. https://dspace.lib.uom.gr/bitstream/2159/16976/6/MatapaEleutheriaMsc2015.pdf. Accessed 16 Feb 2020

  38. Aiken LH, Sloane DM, Bruyneel L, Van den Heede K, Sermeus W, RN4CAST Consortium (2013) Nurses’ reports of working conditions and hospital quality of care in 12 countries in Europe. Int J Nurs Stud 50:143–153. https://doi.org/10.1016/j.ijnurstu.2012.11.009

    Article  PubMed  Google Scholar 

  39. Delobelle P, Rawlinson JL, Ntuli S, Malatsi I, Decock R, Depoorter AM (2011) Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. J Adv Nurs 67:371–383. https://doi.org/10.1111/j.1365-2648.2010.05496.x

    Article  PubMed  Google Scholar 

  40. Papazafeiropoulou M (2017) Job satisfaction and evaluation of medical and nursing staff in the military hospitals of Athens. Master Thesis. http://dione.lib.unipi.gr/xmlui/bitstream/handle/unipi/10652/Papazafiropoulou_Marina.pdf?sequence=1&isAllowed=y. Accessed 16 Feb 2020

  41. Garon M (2012) Speaking up, being heard: registered nurses’ perceptions of workplace communication. J Nurs Manag 20:361–371. https://doi.org/10.1111/j.1365-2834.2011.01296.x

    Article  PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Intas, G., Pagkalou, D., Platis, C., Chalari, E., Ganas, A., Stergiannis, P. (2021). Medication Errors and Their Correlation with Nurse’s Satisfaction. The Case of the Hospitals of Lasithi, Crete. In: Vlamos, P. (eds) GeNeDis 2020. Advances in Experimental Medicine and Biology, vol 1337. Springer, Cham. https://doi.org/10.1007/978-3-030-78771-4_22

Download citation

Publish with us

Policies and ethics