Abstract
Strategic operations management is essential for business survival in an increasingly dynamic world, in which an increasing amount of data is generated all the time. Resource management, including competencies, requires solutions that are agile and based on information that can assist management teams in choosing professionals, who are able to provide the best solutions to old problems, in addition to facing the new scenarios. This article aims to present a procedural structure that helps managers in choosing competences to be developed, based on the analysis of contextual information and operational data. The proposed structure, built on the basis of studies by authors who evolved in the approaches to the proposed theme, was validated using data from an organization that uses the World Class Manufacturing (WCM) methodology, detailing the Cost Deployment concepts (CD) and its application in a real context. The method used was the creation of a framework and its application in a case study. As a result, it was possible to show an alternative for the choice of competences based on operational data and information, and not on the decision maker's intuition.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Brogårdh, T.: Present and future robot control development—An industrial perspective. Annual Reviews in Control 31(1), 69–79 (2007).
Selznick, P.: Leadership in Administration: A Sociological Interpretation. Harper & Row, New York (1957).
Barney, J.: Firm resources and sustained competitive advantage. Journal of management 17(1), 99–120 (1991).
Lewis, M., Slack, N.: Operations strategy. Pearson Education (2014).
Mills, J., Platts, K., Bourne, M.: Competence and resource architectures. International Journal of Operations & Production Management 23, 977–994 (2003a).
Mills, J., Platts, K., Bourne, M.: Applying resource‐based theory. International Journal of Operations & Production Management 23, (2), 148–166 (2003b).
Newman, I., Benz, C.R., Ridenour, C.S.: Qualitative-quantitative research methodology: Exploring the interactive continuum. SIU Press, Illinois (1998).
Giovando, G., Crovini, C., Venturini, S.: Evolutions in manufacturing cost deployment. Global Business and Economics Review 22(1–2), 41–52 (2020).
Calza, F., Parmentola, A., Tutore, I.: Types of green innovations: Ways of implementation in a non-green industry. Sustainability 9(8), 1301 (2017).
Pisano, G.P.: You Need an Innovation Strategy. Harvard Business Review 93, 44–54 (2015).
Pernstål, J., Gorschek, T., Feldt, R., Florén, D.: Requirements communication and balancing in large-scale software-intensive product development. Information and Software Technology 67, 44–64 (2015).
Surette, E.: Principles of ISO Management System Integration/Transition (ISO 9001: 2000/ISO 14001: 1996) (No. 2005–01–0536). SAE Technical Paper (2005).
Jin, K., Palaniappan, A.: Resource and Operations Analysis for Agile Manufacturing System Development. In: IIE Annual Conference Proceedings (p. 1). Institute of Industrial and Systems Engineers (IISE) (2004).
Magalhaes, R.: A knowing-in-practice framework for the corporate governance of information systems/technology. International Journal of Business Information Systems 3(1), 40–62 (2008).
Mills, J., Platts, K., Bourne, M., Richards, H.: Strategy and Performance: Competing through Competences. Cambridge University Press, Cambridge (2002).
Zangiski, M.A.S.G., Pinheiro de Lima, E., Gouvea da Costa, S.E.: Organizational competence building and development: Contributions to operations management. International Journal of Production Economics 144(1), 76–89 (2013).
Yamashina, H., Kubo, T.: Manufacturing cost deployment. International Journal of Production Research 40(16), 4077–4091 (2002).
Son, Y.K.: A cost estimation model for advanced manufacturing systems. The International Journal of Production Research 29(3), 441–452 (1991).
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Pavloski, R.P., Nawcki, M.L., de Lima, E.P., Deschamps, F., da Costa, S.E.G. (2021). Framework for the Development of Competencies Using a Matrix for Decision Making: A Case Study. In: Tavares Thomé, A.M., Barbastefano, R.G., Scavarda, L.F., Gonçalves dos Reis, J.C., Amorim, M.P.C. (eds) Industrial Engineering and Operations Management. IJCIEOM 2021. Springer Proceedings in Mathematics & Statistics, vol 367. Springer, Cham. https://doi.org/10.1007/978-3-030-78570-3_25
Download citation
DOI: https://doi.org/10.1007/978-3-030-78570-3_25
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78569-7
Online ISBN: 978-3-030-78570-3
eBook Packages: Mathematics and StatisticsMathematics and Statistics (R0)