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How to Manage Knowledge within Hotel Chains in the Era of COVID-19

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Information and Knowledge in Internet of Things

Part of the book series: EAI/Springer Innovations in Communication and Computing ((EAISICC))

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Abstract

Knowledge is one of the most important assets for companies. In times of crisis, it assumes an even more important role, as its ´possession´ is essential for efficient decision-making. This decade’s turning point is being characterized by a pandemic that had harmful effects on society and on the global economy. The way that companies manage knowledge is crucial for their results. Therefore, the objective of this research is to identify how hotel chains have been managing this important resource; how they absorb knowledge from government and institutional organizations, and how they transmit it to their different stakeholders. To achieve these objectives, a systematic review of the literature was carried out to identify the state of the art. The results were analyzed using the software VOS viewer in collaboration with Mendeley and B-On. A case study about the perceptions of hotel chain CEOs on COVID-19 financial, economic, organizational, technological, and operational impacts on the hotel sector was also essential for our research. This study contributes to the existing literature by revealing the effects of knowledge transmission to overcome the problems caused by COVID-19.

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Author information

Authors and Affiliations

  1. Universidade Europeia, and CEG-Territur Universidade de Lisboa, Lisbon, Portugal

    Sofia Almeida

  2. Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU-IUL), Lisbon, Portugal

    Maria José Sousa

  3. Universidade de Aveiro, Aveiro, Portugal

    Susana Mesquita

Authors
  1. Sofia Almeida
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  2. Maria José Sousa
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  3. Susana Mesquita
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Corresponding author

Correspondence to Sofia Almeida .

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Editors and Affiliations

  1. Systems and Telecommunication, Santa Elena Provincial State University, Santa Elena, Ecuador

    Teresa Guarda

  2. Khyber Pakhtunkhwa, Centre for Excellence in IT, Institute of Management Sciences, Peshawar, Pakistan

    Sajid Anwar

  3. Universidad Tecnológica Empresarial de Guayaquil, Guayaquil, Ecuador

    Marcelo Leon

  4. Instituto Politécnico de Leiria, Bidoeira de Cima, Portugal

    Filipe Jorge Mota Pinto

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Almeida, S., Sousa, M.J., Mesquita, S. (2022). How to Manage Knowledge within Hotel Chains in the Era of COVID-19. In: Guarda, T., Anwar, S., Leon, M., Mota Pinto, F.J. (eds) Information and Knowledge in Internet of Things. EAI/Springer Innovations in Communication and Computing. Springer, Cham. https://doi.org/10.1007/978-3-030-75123-4_6

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  • DOI: https://doi.org/10.1007/978-3-030-75123-4_6

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