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Communication Preferences of First-Year University Students from Mexico and Spain

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Human-Computer Interaction (HCI-COLLAB 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1334))

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Abstract

The aim of this study is to analyze how Mexican and Spanish university students communicate with peers and professors when they have an academic or administrative question. The methodology is quantitative and descriptive; it follows a comparative case study design that has been carried out over time, emphasizing two different contexts that share a common goal. In both universities, there are some differences in the way that first-year university students communicate with each other. When students have academic or administrative doubts, they rarely contact their professors or the university administrative structure as a means of solving them. Communication is a fundamental topic to work to improve the way how faculty communicate with students. Students are less willing to appropriate social networks as a formal learning tool, preferring it as a form of course-related communication or using it for non-academic purposes.

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Author information

Authors and Affiliations

  1. Universidad Peruana de Ciencias Aplicadas, Prolongación Primavera 2390, Lima, 15023, Peru

    Eliana Gallardo-Echenique

  2. Universidad Rovira i Virgili., Ctra. de Valls, s/n, 43007, Tarragona, Spain

    Luis Marqués-Molías

  3. Universidad Autónoma de Chiapas. Blvd., Belisario Domínguez Km. 1081, s/n, Tuxtla Gutiérrez, Chiapas, Mexico

    Oscar Gomez-Cruz

  4. Escuela Superior Politécnica de Chimborazo, Panamericana Sur Km. 1 1/2, Riobamba, 060155, Ecuador

    Byron Vaca-Barahona

Authors
  1. Eliana Gallardo-Echenique
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  2. Luis Marqués-Molías
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  3. Oscar Gomez-Cruz
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  4. Byron Vaca-Barahona
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Corresponding author

Correspondence to Eliana Gallardo-Echenique .

Editor information

Editors and Affiliations

  1. Corporación Universitaria Comfacauca Unicomfacauca, Popayán, Colombia

    Vanessa Agredo-Delgado

  2. Corporación Universitaria Comfacauca Unicomfacauca, Popayán, Colombia

    Pablo H. Ruiz

  3. Universidad Católica de Santa María, Arequipa, Peru

    Klinge Orlando Villalba-Condori

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Gallardo-Echenique, E., Marqués-Molías, L., Gomez-Cruz, O., Vaca-Barahona, B. (2020). Communication Preferences of First-Year University Students from Mexico and Spain. In: Agredo-Delgado, V., Ruiz, P.H., Villalba-Condori, K.O. (eds) Human-Computer Interaction. HCI-COLLAB 2020. Communications in Computer and Information Science, vol 1334. Springer, Cham. https://doi.org/10.1007/978-3-030-66919-5_9

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  • DOI: https://doi.org/10.1007/978-3-030-66919-5_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-66918-8

  • Online ISBN: 978-3-030-66919-5

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