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International Conference on Information

iConference 2019: Information in Contemporary Society pp 200–209Cite as

Automating Documentation: A Critical Perspective into the Role of Artificial Intelligence in Clinical Documentation

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11420))

Abstract

The current conversation around automation and artificial intelligence technologies creates a future vision where humans may not possibly compete against intelligent machines, and that everything that can be automated through deep learning, machine learning, and other AI technologies will be automated. In this article, we focus on general practitioner documentation of the patients’ clinical encounters, and explore how these work practices lend themselves to automation by AI. While these work practices may appear perfect to automate, we reveal potential negative consequences to automating these tasks, and illustrate how AI may render important aspect of this work invisible and remove critical thinking. We conclude by highlighting the specific features of clinical documentation work that could leverage the benefits of human-AI symbiosis.

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Author information

Authors and Affiliations

  1. Oxford Internet Institute, University of Oxford, Oxford, OX1 3JS, UK

    Matt Willis

  2. University of North Carolina, Chapel Hill, NC, 27599, USA

    Mohammad Hossein Jarrahi

Authors
  1. Matt Willis
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  2. Mohammad Hossein Jarrahi
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Corresponding author

Correspondence to Matt Willis .

Editor information

Editors and Affiliations

  1. University of South Florida, Tampa, FL, USA

    Natalie Greene Taylor

  2. University of Maryland, College Park, MD, USA

    Caitlin Christian-Lamb

  3. University of Washington, Seattle, WA, USA

    Michelle H. Martin

  4. University of California, Irvine, Irvine, CA, USA

    Bonnie Nardi

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Willis, M., Jarrahi, M.H. (2019). Automating Documentation: A Critical Perspective into the Role of Artificial Intelligence in Clinical Documentation. In: Taylor, N., Christian-Lamb, C., Martin, M., Nardi, B. (eds) Information in Contemporary Society. iConference 2019. Lecture Notes in Computer Science(), vol 11420. Springer, Cham. https://doi.org/10.1007/978-3-030-15742-5_19

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  • DOI: https://doi.org/10.1007/978-3-030-15742-5_19

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-15741-8

  • Online ISBN: 978-3-030-15742-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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