Abstract
Learners may present with deficits in communication and interpersonal skills because of lack of knowledge, unfavorable attitudes, low skill level, or a combination of these factors. Overemphasis on the biomedical interviewing model, learners’ psychological and psychiatric factors or issues of cultural or language diversity may also contribute to communication difficulties. For learners who need remediation in communication and interpersonal skills, the authors describe how they have achieved success by modeling their approach on seven principles of relationship-centered care, coaching, and effective feedback. They also present cases that illustrate these principles.
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Chou, C.L., Bell, J., Chou, C.M., Chang, A. (2014). Remediation of Interpersonal and Communication Skills. In: Kalet, A., Chou, C. (eds) Remediation in Medical Education. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-9025-8_4
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DOI: https://doi.org/10.1007/978-1-4614-9025-8_4
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