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Handbook of Digital Homecare pp 89–113Cite as

Implementation of Mobile Computing in Canadian Homecare Programs: Project Risk Management and its Influence on Project Success

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Part of the book series: Communications in Medical and Care Compunetics ((CMCC,volume 3))

Abstract

Mobile computing is one of a growing number of information technologies applied in the context of homecare services. While home telemonitoring enables clinical interventions at a distance, mobile computing allows clinicians to integrate the care process on site at the patient’s home. As digital homecare is a fairly recent phenomenon and our understanding of the challenges and barriers associated with its implementation is still in its infancy, we used a clinical information system risk analysis framework to investigate how project risk management of mobile computing implementations was applied and how it shaped a project’s outcome. We followed the ongoing development and implementation of a mobile computing project in real time at nine homecare program sites in the Province of Québec, Canada. We analyzed each site’s implementation strategy, i.e., the pre-existing and emergent risks, the risk mitigation strategies aimed at eliminating the hindering factors and at favoring successful outcomes at each site. In studying the relations between the various elements (implementation strategy, risk occurrence, and level of success), we were able to draw a series of lessons to help decrease failures and further the success of mobile computing in homecare programs.

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Acknowledgments

The authors would like to thank Mr. Daniel Caron, Paul-Yvon Forest and Richard Labbé for their contribution during the data collection phase. They would also like to thank all the personnel from the nine sites who generously accepted to take part in this study. Finally, the Québec Department of Health and the participating regional agencies are gratefully acknowledged for their financial support.

Author information

Authors and Affiliations

  1. Department of Health Administration, University of Montreal, P.O. Box 6128, Downtown Station, Montreal, QC, H3C 3J7, Canada

    Claude Sicotte

  2. HEC Montréal, Montreal, Canada

    Guy Paré

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  1. Claude Sicotte
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  2. Guy Paré
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Editor information

Editors and Affiliations

  1. Care Compunetics (ICMCC), International Council on Medical &, Stationsstraat 38, Utrecht, 3511 EG, Netherlands

    Lodewijk Bos

  2. TNO/TU Delft, Delft, 2600 GA, Netherlands

    Adrie Dumay

  3. Veterans Affairs, Medical Informatics, United States Department of, Miranda Ave. 3801, Palo Alto, 94304, California, USA

    Leonard Goldschmidt

  4. Technology, Research Unit Law and Information, Sint-Michielsstraat 6box 3443, Leuven, 3000, Belgium

    Griet Verhenneman

  5. Faculty of Medicine, Dentistry and, "Health Sciences; Centre for e-Health", University of Western Australia, Verdun Street 2, Nedlands, 6009, West Australia, Australia

    Kanagasingam Yogesan

Appendix

Appendix

Appendix 1 CIS project risk framework
Full size table
Appendix 2 Detailed risk analyses
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© 2011 Springer-Verlag Berlin Heidelberg

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Sicotte, C., Paré, G. (2011). Implementation of Mobile Computing in Canadian Homecare Programs: Project Risk Management and its Influence on Project Success. In: Bos, L., Dumay, A., Goldschmidt, L., Verhenneman, G., Yogesan, K. (eds) Handbook of Digital Homecare. Communications in Medical and Care Compunetics, vol 3. Springer, Berlin, Heidelberg. https://doi.org/10.1007/8754_2011_24

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  • DOI: https://doi.org/10.1007/8754_2011_24

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19646-1

  • Online ISBN: 978-3-642-19647-8

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