Abstract
There is a growing number of e-Government portals and solutions available today. But what the users lack in particular is a customised assistance — help that meets the individual situation and competence [13]. In this paper, a system called Webocrat will be presented as an attempt to shift e-Government portals toward this direction, providing knowledge management strategy as its basis [11]. The Webocrat system applies a knowledge-based approach [5]. Information of all kinds produced by various modules is linked to a shared ontology representing an application domain. Such ontology serves as a means for structuring and organizing available information resulting in improved search capability and contents presentation.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-3-540-35127-6_28
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Paralic, J., Sabol, T., Mach, M. (2003). Knowledge Enhanced E-government Portal. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2003. Lecture Notes in Computer Science, vol 2645. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44836-5_17
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DOI: https://doi.org/10.1007/3-540-44836-5_17
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