Performance Measurement and Added Value of Networks

Abstract

Within this chapter, the authors suggest that networks need tailored performance measurement tools, if they want to succeed in showing their superiority over traditional ways of delivering solutions. However, in order to assess their added value, networks first must be aware of their purpose(s). The paper starts with a definition of performance management and measurement followed by a classification scheme which supports the identification of the most appropriate method for measuring performance or value added of networks: Goal-driven networks are likely to use more traditional performance measurement whilst capability enhancement-driven networks need distinctly new approaches, for instance methods for mapping the flows of Intellectual Capital which are presented in greater detail in this chapter as well. Based on these insights, research challenges for the measurement of the network’s added value are proposed.