Abstract
Human-Centred Design (HCD) investigation and assessment methods record the user’s needs and satisfaction level and are widely used to evaluate usability and orientate design decision making.Questionnaires are among the most useful and popular observation tools to study users’ opinions using quantifiable and comparable data. Their drafting needs requirements and evaluations in order to use them efficiently. Therefore, this paper intends to provide designers and researchers with useful tips for designing these tools. For this reason, it describes features of method and systematizes instructions from the literature. It also shows application cases to exemplify the relationship between method and type of data collected and to explore impacts of using different types of questionnaires in design processes.
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- 2.
SKILLROW Team: Francesca Tosi (Scientific Coordinator), Alessia Brischetto, Mattia Pistolesi, Ester Iacono, in collaboration with Technogym Research Center.
- 3.
See Brischetto [2].
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PUDCAD Team: Francesca Tosi (Scientific Coordinator), Antonella Serra, Alessia Brischetto, Ester Iacono.
- 5.
XAll Team: Francesca Tosi (Scientific Coordinator), Antonella Serra, Alessia Brischetto, Giovanna Nichilò; project funded by Fondazione TIM [6].
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Tosi, F., Serra, A., Brischetto, A., Nichilò, G. (2021). Asking Users. Questionnaires as Indirect Observation Tools in Human-Centred Design Approach. Application Cases. In: Cordan, Ö., Dinçay, D.A., Yurdakul Toker, Ç., Öksüz, E.B., Semizoğlu, S. (eds) Game + Design Education. Springer Series in Design and Innovation , vol 13. Springer, Cham. https://doi.org/10.1007/978-3-030-65060-5_1
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